Practice Strategy Leader - Hospitality

About the Role

The Practice Strategy Leader drives the expansion and development of the Hospitality Practice across the country. This role is crucial in identifying growth opportunities, establishing strategic partnerships, and enhancing market presence. It requires a visionary leader with a deep understanding of market trends, client needs, and competitive dynamics within the architecture and design industry.

Attributes to support the NELSON Culture:

• Serve: Have a positive attitude and be receptive to feedback from teammates and/or clients.
• Serve: Foster a commitment to external and internal client service.
• Inspire: Understand and execute NELSON’s best business practices and policies.
• Inspire: Promote the company’s image and culture both internally and externally.
• Transform: Hold personal and professional growth in the highest regard.
• Inspire and Serve: Consistently be a team player by honoring commitments, trusting teammates, supporting the team, and participating fairly in the workload.
• Create: Interact and collaborate with other teams when necessary.
• Create: Utilize personal strengths to benefit both your team and the company.
• Inspire: Be an ambassador for the firm at professional events, client meetings, or design-related activities outside the office.

Responsibilities

• Practice Development: Lead the development and expansion of the national practice, ensuring alignment with the company's vision and goals.
• Growth Strategy: Formulate and implement comprehensive growth strategies to increase market share and drive revenue growth.
• Strategic Partnerships: Identify and establish strategic partnerships with key stakeholders, including clients and industry partners.
• Client Engagement: Establish a culture of Delivery Excellence. Build and maintain strong relationships with clients, ensuring their needs are met and exceeded.
• Team Leadership: Partner with the Practice Delivery Leader and team to ensure performance metrics are achieved while fostering a culture of innovation and collaboration.
• Data-Driven Decisions: Utilize data analytics to inform strategic decisions and measure the success of growth initiatives.
• Cross-Functional Collaboration: Work closely with other departments, including marketing, Project Management Center of Excellence (PMO), design, and operations, to ensure alignment and support for growth initiatives.

Key Performance Indicators (KPIs)

• Revenue Growth: Achieve a minimum of 5% year-over-year revenue growth.
• Market Share: Increase market share in target segments within the first 12 months.
• Client Acquisition: Sufficient to achieve revenue growth target.
• Client Retention: Maintain a client retention and satisfaction rate of 90% or higher.
• Team Performance: Ensure the team meets or exceeds quarterly performance targets (utilization, project performance, gross margin, win rate, etc.).

Qualifications

• Bachelor’s or Master’s degree in Architecture, Real Estate, Planning, Interior Design, Business Administration, or Information Management from an accredited University.
• 15+ years of relevant industry experience preferred, or equivalent in appropriate education and experience.

Pay

National salary range: $120,000 – $190,000 (for 15+ years of experience). Additional compensation includes bonuses and benefits. Compensation factors are based on years of relevant experience, qualifications/licensure, education, and location.

Bonuses may include but are not limited to: Long Term Incentive Plan, Short Term Incentive Plan, and Profit Sharing.

Benefits

• 401(K) plan with company match
• Full health benefits including medical, dental, and vision
• Wellness program with rewards for healthy activities
• Pet Insurance
• Opportunities for career advancement
• Paid time off and holiday pay
• Paid parental leave
• Flexible working schedules and work-from-home options based on client needs
• Professional Development including discretionary support and reimbursement for registrations, certifications, and memberships to professional organizations