Practice Patient Care Coordinator Belmont Primary Care

About the role

Under the general supervision of the Practice Administrator, Practice Manager, or Assistant Practice Manager, this person performs a variety of clerical and data management functions in support of patient registration, referral coordination, phone management, and other patient care coordinator duties. The PCC is the primary access point for patients and their families and is responsible for ensuring that the patient receives timely, efficient, and compassionate customer service.

Education

• High School degree or General Educational Development (GED) equivalency required
• Must pass annual registration competency exam
• Demonstrated customer service ability to interact with the public, staff, and patients preferred

Certifications, Registration & Licensure

None required.

Experience

• Proven customer service experience
• Knowledge of medical office operations, including scheduling, registration, electronic medical records, patient flow, billing, coding, charge capture, referrals, authorizations, payer guidelines, compliance, credentials, privileges, regulatory agencies, and DNV standards
• Familiarity with medical terminology preferred

Responsibilities

• Greets and arrives patients; secures signatures for all required documentation; and follows CHMG policies and procedures
• Obtains and verifies insurance and demographic information
• Makes collection attempts while providing education on resources available
• Reconciles work lists and reports
• Facilitates patient care between primary, specialty, and ancillary services
• Welcomes and coordinates intake of patient information for new and existing patients, and creates and maintains medical records
• Processes and routes all incoming calls or requests and responds to departmental and practice inquiries
• Schedules, confirms, or reschedules patient appointments
• Works Televox Reports daily
• Promotes Patient Connect enrollment
• Responsible for distribution of mail, faxes, and electronic desktops
• Receives, tracks, and educates patients on form completion requests
• Supports a culture of “yes” in support of a patient-centered medical home
• Works independently and within a team on special, nonrecurring, and ongoing projects
• Coordinates multiple aspects of projects, events, and other complex activities

Physical and Work Requirements

• Dictionary of Occupational Titles Material Handling Classification: LIGHT
• Regularly lift, carry, or push/pull less than 10 pounds
• Frequently lift, carry, or push/pull up to 10 pounds
• Occasionally lift, carry, or push/pull up to 20 pounds
• Regularly required to perform fine motor tasks, repetitive motion, hear, reach, sit, and speak
• Frequently required to bend and walk
• Occasionally required to kneel, squat, and stand
• Specific vision abilities required: color vision, depth perception, far vision, near vision, and peripheral vision
• Occasionally exposed to airborne pathogens
• Noise level in the work environment is usually moderate