Practice Mgr II-Operations Urology - Full-Time

About the role

The Practice Manager-Operations II reports to a Director of Practice Operations and is responsible for the day to day operations of one or more medical practices, with a total of five or more physicians generating in excess of 2.5 million in total charges per year. The manager ensures at all times a safe, efficient, cost-effective, and high-quality patient care environment.

Responsibilities

• Recruits, hires and oversees the training and orientation for all clinical and clerical staff and provides ongoing supervision and evaluation of clerical support staff (ongoing supervision and evaluation of clinical staff is shared with the physicians in the practice and Erlanger nursing leadership)
• Tracks monthly clinical and financial statistics
• Oversees billing and collection functions
• Maximizes patient flow and optimizes the work environment to facilitate open communications, professional excellence and superb customer service
• Is trained and assigned (as per their role and responsibilities) to coordinate care for patients and to support patients/families/caregivers in self-management, self-efficacy and behavior change
• Manages the practices' patient population
• Participates in the practice's quality improvement process and performance evaluation
• Responsible for daily operations of one or more physician practices to include registration, cash collection, charge preparation, medical record documentation, referral/authorizations, related insurance and coding process
• Responsible for hiring, termination and annual competencies as well as disciplinary process
• Promotes teamwork and facilitates a smooth flow of daily operations of the practice
• Ensures superior customer service daily by interacting with all internal and external customers in a professional and courteous manner
• Serves as a role model and holds staff accountable for the efficient and effective operation of the practice including superb customer service
• Responsible for development of capital and operational budgets in conjunction with the Director and operating within the budget, monitoring monthly variances from the budget with justification submitted monthly to the Director of Practice Operations
• Responsible for maintenance and reconciling petty cash, accounts payable, and any other duties as directed
• Supports other general practice operation in collaboration with and as directed by the Executive Director and physicians
• Responsible for maintaining standards set forth by TJC and coordinating QI initiatives within the practice
• Assures that the facility maintains CAP (College of American Pathologists) and CLIA (Clinical Laboratory Improvement Amendment) certification, if required in the Practice
• Must maintain confidentiality in all areas

Requirements

• Bachelor's degree in Business or related field or equivalent management/work experience
• Minimum 3-5 years experience in business management, with strong financial and systems background, and strong marketing experience
• Working knowledge of physician office practices, managed care operations and insurance industry structure and products desired
• Practice management/billing experience preferred
• Advanced PC skills desired
• Experience with Microsoft Office products including Word and Excel

Qualifications

• Excellent organizational, communication and interpersonal skills, both verbal and written
• Ability to work in time sensitive environment and with confidential information
• Ability to plan time effectively, balance multiple tasks, work within stringent time frames, and execute projects to completion
• Ability to use change management skills, measure and drive for results
• Understands and applies the fundamental principals of financial analysis, strategic planning, operations, human resource management, and information systems
• Detail oriented
• Ability to analyze issues and use sound judgment in determining the course of action
• Ability to motivate and develop staff; coach and mentor reports using open and active communication techniques
• Ability to be a role model, support hospital vision, mission and strategic initiatives and hold reports accountable for results
• Ability to engage, inspire and influence others
• Works independently with minimal supervision
• Demonstrates superior leadership and promotes and maintains a culture of excellent customer service with all internal and external customers
• Ability to collect, analyze and apply data and other practice information; prepare and present written and oral reports with recommendations
• Ability to think and act strategically