Practice Mgr II-Operations - Health Center - Full Time

Job Summary

The Practice Manager - Operations II oversees the day-to-day operations of one or more medical practices, ensuring a safe, efficient, cost-effective, and high-quality patient care environment. This position involves coordinating care for patients, supporting self-management, self-efficacy, and behavior change, and managing the practices' patient population. It also participates in the practice's quality improvement process and performance evaluation.

About the Role

This position is part of a team-based approach to care, where the manager is trained to meet the highest level of function for their role as per state guidelines. They are responsible for administrative responsibilities such as monitoring clinical and financial statistics, overseeing billing and collection functions, and maximizing patient flow.

Responsibilities

• Hiring, termination, and annual competencies as well as disciplinary processes for clinical staff.
• Promoting teamwork and facilitating a smooth flow of daily operations.
• Maintaining superior customer service by interacting professionally and courteously with all internal and external customers.
• Maintaining confidentiality in all areas.
• Maintaining standards set forth by DNV and assisting with QI initiatives within the practice.
• Assisting in the development of capital and operational budgets in conjunction with the Director of Finance.
• Maintaining standards set forth by DNV and assisting with QI initiatives within the practice.
• Supporting other general practice operations in collaboration with the Chief Operating Officer.

Requirements

• Advanced PC skills desired, including proficiency with Microsoft Office products like Word and Excel.
• Three years of related experience in business management, with a strong financial and systems background, and strong marketing experience.
• Familiarity with budget management, medical billing and collection, and insurance industry structure and products.
• Effective leadership and interpersonal skills to motivate and guide staff.
• Excellent organizational, communication, and interpersonal skills, both verbal and written.
• Ability to work in a time-sensitive environment and with confidential information.
• Ability to plan time effectively, balance multiple tasks, work within stringent time frames, and execute projects to completion.
• Ability to use change management skills, measure, and drive for results.
• Understanding and applying the fundamental principles of financial analysis, strategic planning, operations, human resource management, and information systems.
• Detail-oriented ability to analyze issues and use sound judgment in determining the course of action.
• Ability to motivate and develop staff; coach and mentor reports using open and active communication techniques.
• Ability to be a role model, support hospital vision, mission, and strategic initiatives, and hold reports accountable for results.
• Ability to engage, inspire, and influence others.
• Ability to work independently with minimal supervision.
• Demonstrates superior leadership and promotes and maintains a culture of excellent customer service with all internal and external customers.
• Ability to collect, analyze, and apply data and other practice information; prepare and present written and oral reports with recommendations.
• Think and act strategically.

Qualifications

• High school education, with demonstrated knowledge of effective medical practice business practices, and familiarity with budget management, medical billing and collection.
• Bachelor's degree in Business or related field or equivalent management/work experience is preferred.