Discipline Ops Mgr II

About the role

As a Discipline Operations Manager II, you will lead a large, senior discipline sub-group, owning staffing and schedules, elevating technical quality, mentoring leaders, and driving performance so our teams deliver Total Project Success for clients across offices.

Responsibilities

• Partner with Discipline Operations Director and peer Discipline Operations Managers to allocate weekly hours and staff across projects.
• Lead, mentor, and develop a large, senior discipline sub-group; cultivate a culture of growth, accountability, and collaboration.
• Own technical quality for the sub-group—oversee implementation of project QA/QC plans and resolve atypical/complex design issues.
• Ensure design services meet professional standards, client requirements, and corporate objectives; align with firm-wide initiatives.
• Set expectations and streamlined processes that enable strong inter-discipline coordination and communication.
• Collaborate with Project Managers to ensure adequate staffing and skill mix; support recruiting, onboarding, and annual performance cycles.
• Lead development and delivery of internal technical training; facilitate mentorship pairings and communicate expectations.
• Establish and maintain relationships with clients, contractors, and manufacturers; perform engineer/PM responsibilities as needed.
• Review and approve timesheets and expenses; support annual budgeting by gathering data and providing recommendations.
• Partner with HR on recruitment, performance management, policy implementation, conflict resolution, and equitable pay practices.
• Track and drive sub-group KPIs (utilization, chargeable goals, timesheets, overtime, turnover, engagement); report progress and actions.
• Maintain meaningful connections across locations; visit each office with direct reports at least twice per year.
• Collaborate across business units to drive firm-wide alignment; influence and inspire teams regardless of reporting lines.
• Mentor Discipline Operations Managers I; share best practices and support their development.
• Represent SSR in professional forums; monitor industry trends and integrate relevant practices into operations.

Requirements

• A registered technical professional with 7 years of experience or 15 years of applicable experience
• 2 years of experience in personnel management, including overseeing large project teams, with a demonstrated ability to lead and manage staff effectively
• Expert within the discipline of expertise
• Active and up to date in NCEES council record, if applicable
• Experience managing projects of small to mid-scale scope and complexity

Preferred Qualifications

• Thorough knowledge of Microsoft Office (Word, Excel, Outlook)
• General knowledge of Revit and discipline software
• Knowledge of contracts, project management, resource allocation, and financial/KPI fundamentals for a large technical sub-group
• Clear written communication, technical writing, effective presentations, and strong speech clarity; ability to influence and build consensus
• Team building, mentoring, delegation, negotiation, and conflict resolution across disciplines and offices; ability to inspire without direct authority
• Judgment, organization, and attention to detail to orchestrate multiple activities and drive continuous improvement
• Active engagement with industry/professional communities; ability to bring back insights and best practices

What We Offer

• 100% Employee-Owned – Ownership from day one with immediate ESOP vesting
• Retail Savings – 401(k) with immediate vesting and a generous company match
• Health & Wellness – Medical, dental, and vision coverage, plus company-funded HSA contributions for HDHP plans
• Company-Paid Protection – Life insurance, AD&D, and short and long term disability at no cost to you
• Work-Life Balance – Flexible schedules, paid parental leave, generous PTO, and paid company holidays
• Career Growth – Tuition reimbursement and ongoing professional development support