Practice Mgr II-Operations - OBGYN - Full-Time

About the role

The Practice Manager - Operations II reports to the Chief Operating Officer and is responsible for the day‑to‑day operations of one or more medical practices, with a total of five or more physicians generating in excess of $2.5 million in total charges per year. The manager ensures a safe, efficient, cost‑effective, and high‑quality patient care environment. Ongoing supervision and evaluation of clinical staff is shared with clinical management personnel. Administrative responsibilities include monitoring monthly clinical and financial statistics, overseeing billing and collection functions, maximizing patient flow, optimizing the work environment to facilitate open communication, professional excellence, and superb customer service. The position participates in a team‑based approach to care, training team members to meet the highest level of function per State of Tennessee/Georgia guidelines, coordinating patient care, supporting patients/families/caregivers in self‑management, self‑efficacy, and behavior change, managing the practice’s patient population, and participating in the practice’s quality improvement process and performance evaluation.

Responsibilities

• Oversee day‑to‑day operations of one or more physician practices (registration, cash collection, charge preparation, medical record documentation, referral/authorizations, insurance and coding processes).
• Handle hiring, termination, annual competencies, and disciplinary processes.
• Promote teamwork and facilitate smooth daily operations.
• Ensure superior customer service by interacting professionally with internal and external customers.
• Act as a role model and hold staff accountable for efficient, effective operation and superb customer service.
• Assist in development of capital and operational budgets with the Director of Finance; operate within budget and monitor monthly variances, submitting justification monthly.
• Maintain and reconcile petty cash and accounts payable.
• Support other general practice operations as directed by the Chief Operating Officer.
• Maintain standards set by DNV and assist with quality improvement (QI) initiatives.
• Maintain confidentiality in all areas.

Requirements

Education: Required: High school education with demonstrated knowledge of effective medical practice business practices, familiarity with budget management, medical billing and collection normally acquired through secondary education or equivalent experience. Preferred: Bachelor’s degree in Business or related field or equivalent management/work experience.

Experience: Required: Three years related experience in business management with strong financial and systems background, and strong marketing experience, reflecting working knowledge of physician office practices, managed care operations, and insurance industry structure and products. Experience should demonstrate effective leadership and interpersonal skills to motivate and guide staff. Preferred: Medical practice management/billing experience. Required: Advanced PC skills desired; experience with Microsoft Office products including Word and Excel.

Licensure/Certification: None required (N/A).

Skills

• Excellent organizational, communication, and interpersonal skills (verbal and written).
• Ability to work in a time‑sensitive environment and handle confidential information.
• Ability to plan time effectively, balance multiple tasks, work within stringent time frames, and execute projects to completion.
• Change‑management skills; ability to measure and drive for results.
• Understanding and application of fundamental principles of financial analysis, strategic planning, operations, human resource management, and information systems.
• Detail‑oriented.
• Ability to analyze issues and use sound judgment in determining course of action.
• Ability to motivate and develop staff; coach and mentor reports using open and active communication techniques.
• Ability to be a role model, support hospital vision, mission, and strategic initiatives, and hold reports accountable for results.
• Ability to engage, inspire, and influence others.
• Ability to work independently with minimal supervision.
• Demonstrates superior leadership and promotes/maintains a culture of excellent customer service with internal and external customers.
• Ability to collect, analyze, and apply data and other practice information; prepare and present written and oral reports with recommendations.
• Ability to think and act strategically.