Practice Manager - Waldman Orthodontics

About the role

Waldman Orthodontics is looking for a Practice Manager to join our well-established practice in Beverly Hills, CA. Reporting to the doctor(s), with a dotted line to the Regional Manager, you will lead and inspire a dedicated team while overseeing the people, culture, financial, and operational needs of a fast-paced orthodontic practice. The ideal candidate will have strong leadership experience and a background in healthcare, retail, sales, or a similar service-focused environment.

Responsibilities

• Lead, inspire, and support a high-performing orthodontic team while fostering a positive, inclusive, collaborative, and respectful work environment.
• Manage team performance by providing direction, coaching, feedback, and ongoing support, while identifying opportunities for continuous improvement.
• Attract, onboard, train, develop, and retain team members in partnership with Talent Acquisition and People & Culture.
• Support payroll processing, timesheets, vacation requests, attendance, and employee benefits administration.
• Conduct annual performance reviews and provide ongoing feedback and development opportunities.
• Maintain open and effective communication with the doctors, team, Regional Manager, and internal support teams.
• Lead morning and afternoon huddles, team meetings, and other communication initiatives to promote teamwork and engagement.
• Ensure compliance with HIPAA, OSHA, and other applicable regulatory requirements, internal policies, health standards, and safety procedures.
• Manage the practice budget, operational costs, financial targets, accounts payable and receivable, insurance payments, refunds, and end-of-month reconciliation.
• Collaborate with the Finance team on monthly financial statements and the annual budgeting process.
• Support bookkeeping, invoice submissions, timesheets, and other administrative processes.
• Oversee all aspects of practice operations, including scheduling, patient correspondence, office systems, third-party platforms, policies, protocols, maintenance, and day-to-day operational needs.
• Ensure exceptional patient care and promptly address and resolve patient concerns.
• Maintain accurate patient records and ensure high standards of customer service.
• Manage IT infrastructure, including software, hardware, and system upgrades, as required.
• Monitor team performance, efficiency, and progress against practice goals.
• Partner with the doctors, Regional Manager, Finance, Marketing, and other support teams to identify opportunities for practice growth and operational excellence.
• Develop and execute strategies to support new patient growth, patient retention, referral relationships, and overall practice performance.
• Lead local marketing, community outreach, external events, and other initiatives that support practice growth and new patient acquisition.
• Maintain active engagement with the Regional Manager and serve as a key connection between Corus and the practice team by sharing relevant updates and supporting organizational initiatives.
• Provide back-up support to the Treatment Coordinator as required, including facilitating patient consultations during new patient exams and educating patients about the benefits of orthodontic treatment.

About You

• Bachelor’s degree or college diploma in business, retail, office administration, healthcare administration, or a related field is preferred.
• 5+ years of experience in healthcare, retail, sales, or a similar service-focused environment, including team leadership experience.
• Previous experience managing and developing a team.
• Experience in a dental or healthcare environment is an asset.
• Experience with bookkeeping, budgeting, financial reporting, or P&L management is preferred.
• Passionate about coaching, mentoring, and developing others.
• Strong aptitude for change management and continuous improvement.
• Strong organizational, communication, and problem-solving skills.
• Proficiency in Microsoft Office; experience with dental software is an asset.

Benefits

• Outstanding employee benefits program with extended health coverage, dental and vision insurance, a health spending account, in-network prescription drug coverage, life insurance, and a 401(k) with employer matching.
• $500 in annual learning assistance.
• Employee and Family Assistance Program designed to support overall well-being.
• Free parking.
• Eligibility for a Practice Manager incentive bonus.

Pay

$85,000–$95,000 annually.

Schedule

Full-time schedule of 40 hours per week, Monday through Friday.