Practice Manager - Trosien Orthodontics

About the role

Trosien Orthodontics is seeking a Practice Manager to lead and inspire a dedicated team in their well-established practice in Tracy, CA. Reporting to the doctor(s) and with a dotted line to the Regional Manager, the Practice Manager will drive practice performance, lead a high-performing team, and enhance the overall patient experience.

Responsibilities

• Lead, inspire, and support a high-performing orthodontic team while fostering a positive, inclusive, collaborative, and respectful work environment.
• Manage team performance by providing direction, coaching, feedback, and ongoing support, while identifying opportunities for continuous improvement.
• Attract, onboard, train, develop, and retain team members in partnership with Talent Acquisition and People & Culture.
• Support payroll processing, timesheets, vacation requests, attendance, and employee benefits administration.
• Conduct annual performance reviews and provide ongoing feedback and development opportunities.
• Maintain open and effective communication with the doctors, team, Regional Manager, and internal support teams.
• Lead morning and afternoon huddles, team meetings, and other communication initiatives to promote teamwork and engagement.
• Ensure compliance with HIPAA, OSHA, and other applicable regulatory requirements, internal policies, health standards, and safety procedures.
• Manage the practice budget, operational costs, financial targets, accounts payable and receivable, insurance payments, refunds, and end-of-month reconciliation.
• Collaborate with the Finance team on monthly financial statements and the annual budgeting process.
• Support bookkeeping, invoice submissions, timesheets, and other administrative processes.
• Oversee all aspects of practice operations, including scheduling, patient correspondence, office systems, third-party platforms, policies, protocols, maintenance, and day-to-day operational needs.
• Ensure exceptional patient care and promptly address and resolve patient concerns.
• Maintain accurate patient records and ensure high standards of customer service.
• Manage IT infrastructure, including software, hardware, and system upgrades, as required.
• Monitor team performance, efficiency, and progress against practice goals.
• Partner with the doctors, Regional Manager, Finance, Marketing, and other support teams to identify opportunities for practice growth and operational excellence.
• Develop and execute strategies to support new patient growth, patient retention, referral relationships, and overall practice performance.
• Lead local marketing, community outreach, external events, and other initiatives that support practice growth and new patient acquisition.
• Maintain active engagement with the Regional Manager and serve as a key connection between Corus and the practice team by sharing relevant updates and supporting organizational initiatives.
• Provide back-up support to the Treatment Coordinator as required, including facilitating patient consultations during new patient exams and educating patients about the benefits of orthodontic treatment.

Requirements

• Bachelor’s degree or college diploma in business, retail, office administration, healthcare administration, or a related field is preferred.
• 2+ years of experience in healthcare, retail, sales, or a similar service-focused environment, including team leadership experience.
• Previous experience managing and developing a team.
• Experience in a dental or healthcare environment is an asset.
• Experience with bookkeeping, budgeting, financial reporting, or P&L management is preferred.
• Passionate about coaching, mentoring, and developing others.
• Strong aptitude for change management and continuous improvement.
• Strong organizational, communication, and problem-solving skills.
• Proficiency in Microsoft Office; experience with dental software is an asset.

Qualifications

• Passionate about orthodontics and committed to delivering exceptional patient care.
• Ability to work independently and as part of a team.
• Strong interpersonal and communication skills.
• Excellent time management and organizational skills.
• Ability to handle confidential and sensitive information.

Skills

• Leadership and team management skills.
• Financial management and budgeting skills.
• Effective communication and interpersonal skills.
• Problem-solving and decision-making skills.
• Ability to manage multiple tasks and priorities.

Benefits

Compensation: $75,000–$85,000 annually.

Work-Life Balance: Enjoy a full-time schedule of 40 hours per week, Monday through Friday.

Additional perks include free parking and eligibility for a Practice Manager incentive bonus.

Access a competitive total rewards package, including an outstanding employee benefits program with extended health coverage, dental and vision insurance, a health spending account, in-network prescription drug coverage, life insurance, a 401(k) with employer matching, and an Employee and Family Assistance Program designed to support your overall well-being.