Practice Manager - Quail Springs

Employment Type: Full-Time

This posting will remain open for a minimum of two weeks from the position posted date. The pay range for this role is $57,440 - $82,969 annually. The pay range listed reflects a general hiring range for the area, with the specific rate determined based on the candidate’s experience, skill level, abilities, and education, and may vary depending on location and schedule.

About the role

In partnership with the chief of staff, the Practice Manager plays a vital role in the hospital, managing day-to-day operations so the medical team can devote their time to delivering the highest quality veterinary care. Your medical practice management skills will be put to use to drive business results, and your people leadership skills will come into play as you develop associates and foster an engaging team environment. Along with a team of knowledgeable pet health care experts, you’ll ensure that clients and patients have a positive experience when they visit the hospital. Through a professional relationship with other stakeholders, including the veterinary medical team, field leadership, our corporate headquarters and PetSmart® associates (if applicable), you’ll be helping optimize the growth of both businesses. And since we are committed to your growth, you’ll be able to take advantage of a variety of educational opportunities and resources that support your career path.

Responsibilities

• Interviewing, hiring and developing associates
• Evaluating the hospital’s processes, progress and productivity
• Training associates on how to educate clients about our Optimum Wellness Plans®, preventive care, pet health needs and hospital services
• Educating associates on Banfield guidelines/practices
• Budgeting and planning for the hospital
• Supporting daily operations and staff
• Scheduling associates, coordinating time off and managing continuing education needs

Requirements

• Bachelor’s degree in business or related discipline preferred, or the equivalent combination of education, training and experience that provides the required knowledge, skills and abilities
• Three years related experience required (health care, veterinary profession, service industry, etc.), including direct supervisory experience (includes hiring, associate development, etc.)
• Strong organizational, communication and interpersonal skills
• A knack for problem solving
• Conflict management experience
• Leadership and analytical know-how

Commitment Beyond Qualifications

The foundation of our culture and approach to business is known as The Five Principles. They include Quality, Responsibility, Mutuality, Efficiency and Freedom. These are special values we all share at Banfield and hope to integrate into our daily decisions and processes at work.

Benefits

We have the resources and programs to help you stay fit, ensure the wellness of your family and pets, and offer a workplace where your professional development is important too.

• Comprehensive Medical, Dental, and Vision Insurance: Enjoy peace of mind knowing your health and wellness are our top priorities.
• Generous Retirement Plans (401(k) and Roth): Invest in your future and enjoy a generous company match to help you build a secure financial future.
• Paid Time Off and Holidays: Take a break, recharge your wellbeing, and celebrate days of personal significance.
• Top-Tier Mental Health and Wellbeing Resources: Access industry-leading resources, including free coaching and counseling sessions, to support your overall wellbeing.
• Associate Life Insurance (company-paid) & Supplemental Life Insurance: Protect your loved ones with company-paid life insurance and the option to purchase additional coverage.
• Company-Paid Short- and Long-Term Disability: Financial protection if you face a temporary or long-term disability.
• Flexible Spending Accounts (FSA): Save on healthcare and dependent care expenses by setting aside pre-tax money.
• Health Savings Account (HSA): Pay for medical expenses with pre-tax funds.
• Paid Parental Leave: Paid parental leave for both birth and adoption.
• Continuing Education Allowance (for Eligible Positions): Financial assistance to pursue continuing education opportunities.
• Back-Up Child and Elder Care & Family Support Resources: Backup care and family support benefits for unpredictable moments.
• Fertility and Family Building Support: Comprehensive support for fertility treatments and family-building options.
• Digital Exercise Therapy: Stay active and healthy with a digital exercise therapy program.
• Voluntary Protection Benefits: Purchase coverage to support you financially during hospital stays, critical illness, and accidents.
• Legal Plan: Affordable and accessible legal plan covering a wide range of legal needs.
• Identity Protection: Safeguard your personal information with alerts for suspicious activity and support if your information is stolen.
• Commuter Benefits: Make your daily journey more convenient and cost-effective.
• Three Free Optimum Wellness Plans for Pets: Ensure your pets receive the best preventive and general care.
• Exclusive Discounts: Wide variety of exclusive discounts on products and services.

Benefits eligibility is based on employment status. Full-time (FT) Associates are eligible for all benefit programs; Part-time Associates are eligible for those benefits marked with an asterisk (*).

Education and Development

We help our Practice Managers take charge of their professional development with continuing education opportunities, including:

• Connections to learning experiences
• Networking opportunities
• Ways to give back to your community through volunteerism

As a practice manager, you, along with the Chief of Staff, will serve as the leaders within the hospital, supported by field leaders, medical leaders, and our corporate headquarters to help you excel. Our collaborative team environment helps us inspire the delivery of pet health care in hospitals, communities, and the veterinary medicine field in general.