PRACTICE MANAGER - PHYSICIAN OFFICE, PRIMARY CARE

About the Role

Responsible for daily management oversight of all areas within a specific IHMG Clinic location, including direct supervisory responsibilities such as hiring, coaching, mentoring, skills development, recognition, rewards, staff productivity, performance management, and succession planning. Focus on financial decision-making, maintaining a safe working environment, and driving high levels of patient satisfaction and revenue growth. Travel is required.

Responsibilities

• Direct supervisory responsibilities: hiring, coaching, mentoring, skills development, recognition, rewards, staff productivity, performance management, and succession planning.
• Equitably and consistently apply policies and procedures for all staff.
• Ensure completion of staff competencies, including mandatory education and job-specific programs.
• Provide opportunities for staff input into decision-making processes.
• Encourage commitment to quality work and provide regular feedback, praise, and recognition.
• Hold staff accountable for modeling behavioral standards.
• Identify, evaluate, and select internal and external talent to fit Independence Health’s culture.
• Provide education, training, and development opportunities for staff to reach their highest potential.
• Offer stretch assignments and create actionable development plans.
• Actively support and participate in succession planning initiatives.
• Monitor financial performance and develop improvement plans.
• Use financial concepts for decision-making and manage department budget at or below expectations.
• Identify and implement revenue enhancement opportunities.
• Establish and maintain a safe working environment, ensuring compliance with safety, environmental, and infection control guidelines.
• Ensure proper use of safety equipment and hold individuals accountable for compliance.
• Maintain office appearance, order, and safety for patients and employees.
• Ensure compliance with office/clinical policies such as timely patient test authorizations, open ticket completion, co-pay collection, and registration denial levels.
• Perform other duties as assigned.

Requirements

• Associate’s Degree or higher in Health Care Administration, Business Administration, or a related field.
• Five (5) years of clinical, physician practice, or healthcare-related experience.
• Strong leadership ability, organizational skills, independent and critical thinking, sound judgment, and knowledge of legal aspects and liability in nursing practice.
• Ability to communicate complex and/or controversial topics to diverse audiences.

Preferred Qualifications

• Experience in a healthcare setting.
• Prior supervisory experience.

Licenses, Certifications & Clearances

• Current Basic Life Support (BLS) certification from the American Heart Association (CPR and AED).
• Act 33 clearance (with renewal).
• Act 34 clearance (with renewal).
• Act 73 FBI Clearance.

Schedule

Incumbent will be scheduled based on operational need, including rotating shifts, standby, on-call, and potential overtime. Travel may be expected locally between system locations.

Work Environment & Physical Demands

Effective March 2020 or during a pandemic: goggles, face shield, and mask are required according to CDC guidelines. When lift requirements exceed 50 lbs, lift assistance (2-person) and/or transfer devices are required.

Environmental Conditions

• Constantly: Latex exposure.
• Frequently: Blood/body fluid exposure, travel between sites, direct patient care.
• Occasionally: Extreme cold, heights, confined spaces, extreme noise (>85 dB), mechanical hazards, use of vibrating tools, 8-hour shifts.
• Rarely: Operates vehicle (company), operates heavy equipment, use of lifting/transfer devices, rotates all shifts, 10-12 hour shifts, on-call, overtime, respirator protective equipment, eye protection, head protection (hard hat), hearing protection, hand protection, feet/toe protection, body protection, solvent exposure, paint exposure, dust exposure, ethylene oxide exposure, cytotoxic (chemo) exposure, chemical exposure, mist exposure, wax stripper exposure, non-ionizing radiation exposure, ionizing radiation exposure, laser exposure.

Physical Demands

• Constantly: Seeing near with acuity, color vision, hearing clearly.
• Frequently: Bending (stooping), sitting, walking, standing, hand/arm coordination, reaching forward, lifting seat pan to knuckle (up to 10 lbs).
• Occasionally: Climbing stairs, kneeling, squatting (crouching), twisting/turning, keyboard/computer operation, gross grasp, fine finger manipulation, pushing/pulling (less than 10 lbs of force), carrying (less than 5 lbs), transfer/push/pull patients, reaching above shoulder level, lifting floor to knuckle (up to 10 lbs), lifting knuckle to shoulder, lifting shoulder to overhead.
• Rarely: Climbing ladders, pulling/pushing objects overhead.