PRACTICE MANAGER - PHYSICIAN OFFICE/CARDIOLOGY

Essential Job Functions

• Staff Management: Direct supervisory responsibilities such as hiring, coaching/mentoring, skills development, recognition and rewards, staff productivity, performance management, and succession planning
• Equitably and consistently apply and practice policies and procedures for all staff.
• Assure completion of staff competencies including mandatory education and programs relative to job-specific criteria.
• Provide opportunities for staff to actively provide input into the decision-making process; seek input before a decision is made.
• Encourage commitment to quality work throughout areas of responsibility.
• Provide regular feedback, praise, and recognition, reward accomplishments and results appropriately.
• Hold staff accountable for consistently modeling the behavioral standards.
• Identify, evaluate, and select internal and external talent, assuring an acceptable fit with Independence Health’s desired culture; effectively match the right person to the right job.
• Offer opportunities for the education, training, and development of staff to help them reach their highest potential.
• Offer stretch assignments; create actionable development plans; encourage learning from setbacks and for future development.
• Actively support and participate in succession planning initiatives; identify high potentials and prepare them for potential future leadership opportunities within Independence Health

Financial/Strategy

• Monitor financial performance, develop plans for improvement.
• Consider financial impact of decisions; use financial concepts for decision-making.
• Develop and manage department budget at or below budget expectations and consistent with adjusted volume variations.
• Identify and implement revenue enhancement opportunities.

Environmental

• Establish and maintain a safe working environment; assure staff comply with safety, environmental, and infection control guidelines.
• Assure proper use of safety equipment and devices; hold individuals accountable if non-compliant.
• Ensure compliance with office/clinical policy procedures such as timely patient test authorizations, open ticket completion and tracking, co-pay collection levels, and registration denial levels.
• Maintain office appearance, order maintenance as needed, and ensure the office is a safe environment for the patients and employees.