Practice Manager - OBGYN

About the role

At Amplify Health you’ll join an organization that is growing, evolving, and investing in the future of community health. Our employees have opportunities to collaborate across disciplines, embrace innovation, and make a lasting impact on the lives of more than 25,000 patients throughout Wake and Franklin counties. Our locations throughout Raleigh, Cary, Wake Forest, Holly Springs, Apex, Fuquay-Varina, and surrounding communities allow you to build a rewarding career while enjoying everything the Triangle has to offer. Ideally situated between the Blue Ridge Mountains and the Atlantic coast, the Triangle consistently ranks among the nation’s best places to live and work, offering a thriving economy, outstanding schools, diverse neighborhoods, world-class universities, exceptional dining, arts, entertainment, and endless outdoor recreation.

Position Summary

We are seeking a full-time Practice Manager for Amplify Health, a Federally Qualified Health Center, to manage two of our sites located at our Amplify Careplex in Raleigh, NC and our Amplify Careplex in Holly Springs, NC. The Practice Manager will be responsible for the daily operation of a site with the purpose of providing the highest quality of care and service to our patient population in a professional and cost-effective manner. Works under the supervision of, collaboratively with and assists the Regional Practice Administrator and the organization’s management team with coordination of issues related to the operations of the site.

Benefits

• Company-paid medical for employee + two dependents
• Dental and vision insurance
• 401(k) participation
• All employees receive their birthday off as a floating holiday

Essential Duties and Responsibilities

Practice Operations

• Oversee and ensure the efficient and effective daily operations of assigned practice in accordance with federal/state requirements, grant requirements, and regulatory guidelines
• Handle tracking and reporting metrics
• Maintain and manage provider schedules and templates
• Assist with emergency preparedness activities at the site
• Communicate and work cooperatively with medical service providers (physicians and mid-level providers) to ensure smooth operation of the clinic, customer satisfaction, and provider productivity

People Management

• Recruit, train, and supervise staff, and organize duties
• Motivate staff and build office morale; promote a cooperative work environment
• Coordinate and lead staff meetings
• Conduct performance appraisals and address issues, including disciplinary procedures when necessary
• Supervise, coach, and develop personnel
• Maintain general knowledge of applicable labor laws

Patient Care

• Enhance patient experiences and outcomes, manage patient records, and address customer complaints
• Ensure timely and accurate patient check-in, registration, and referrals

Leadership

• Lead and support organizational initiatives including, but not limited to:
  • Quality improvement and risk management
  • Community engagement
  • Inter-organizational collaboration
  • Site leadership team collaboration

Fiscal Management

• Responsible for fiscal management of the practice
• Oversee inventory management through accurate and timely supply ordering
• Manage daily copay collections
• Manage the daily batch process and deposits
• Manage and audit sliding fee scale process (applications and recertifications)

Systems Management

• Responsible for multiple center management systems to ensure daily center management:
  • Electronic Medical Record
• Onsite first responder to site issues/concerns
• Provide support and act as a change agent for the site
• Involve others within the organization that can support improvement and maximize use of the system
• Identify challenges with the current use of the system
• Promote consistency of use by all users

Education and Experience

• Minimum Associate’s degree in Business Management or Healthcare; BA/BS preferred
• 1–2 years office management and supervisory experience in a professional business setting; clinical background experience
• Minimum of two years of experience in a healthcare administrative role

Required Skills

• Understanding of healthcare regulations
• Strong interpersonal skills, exceptional communication skills, and the ability to navigate the balance between staff needs and organizational goals
• Ability to handle multiple priorities and work independently
• A strong level of confidentiality due to the sensitivity of materials and information handled

Preferred Skills

• Fluent in English and Spanish—written and verbal communications
• Computer skills: proficiency in MS Word, Excel, and Outlook; PowerPoint; and performance management systems

Work Environment

The noise level in the work environment is usually moderate. Tasks, duties, and responsibilities listed here are not exhaustive. The organization, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered, so qualifications of incumbents may differ from those listed in the position description. The organization, at its sole discretion, will determine what constitutes equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms.