Practice Manager - Neurology - Physician Practice

About the role

At Hackensack Meridian Health, our team members are the heart of what makes us better. We help our patients live better, healthier lives—and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community. Together, we keep getting better—advancing our mission to transform healthcare and serve as a leader of positive change.

The Practice Manager coordinates the daily operations of the Primary Care Office and works in collaboration with the Administrative Director, the Northern Regional Director, and the physicians and leadership to organize and direct all operational components of the Primary Care Practice.

Responsibilities

A day in the life of a Practice Manager at Hackensack Meridian Health includes:

• Managing daily operations of the Primary Care Practice.
• Supervising all staff in the practice setting, including time and attendance, coaching, evaluation, and discipline when necessary, along with the director.
• Assisting the Director with the recruitment and supervision of certified medical assistants (CMAs) regarding adherence to policies and quality of work.
• Overseeing the revenue cycle, WQ management, and financial reporting for the practice.
• Monitoring patient satisfaction through surveys and patient feedback, and working with staff and physicians to identify and resolve potential problems and continually improve patient access and workflows.
• Administering recurring or daily functions or processes necessary for business execution and identifying opportunities for improvement or efficiencies.
• Developing, leading, and implementing agendas for staff meetings to achieve critical departmental goals and objectives in the most efficient manner possible.
• Ensuring and coaching the team in delivering excellent customer service resulting in positive patient satisfaction scores for department/physician services.
• Developing and enforcing team member work assignments and maintaining master work schedules.
• Formulating, reviewing, and revising departmental policies and procedures that safeguard patient care and promote efficient and creative practice.
• Identifying the needs of the patient population served and modifying and delivering care that is specific to those needs (e.g., age, culture, language, hearing and/or visually impaired, etc.). This process includes communicating with the patient, parent, and/or primary caregiver(s) at their level (developmental/age, educational, literacy, etc.).
• Lifting a minimum of 10 lbs., pushing and pulling a minimum of 50 lbs., and standing a minimum of 4 hours a day.
• Adhering to the standards identified in the Medical Center's Organizational & Managerial Competencies.

Qualifications

Education, Knowledge, Skills and Abilities Required

• Associate degree preferred.
• Minimum of 5 years of experience in operations in a professional practice.
• Ability to foster teamwork with decision-making skills.
• Proficient oral and written communication skills.
• Problem-solving and situational analysis skills.
• Conceptual thinking skills.

Education, Knowledge, Skills and Abilities Preferred

• Management experience preferred.

Pay

Minimum rate of $83,782.40 annually.

HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package.