Practice Manager, Neuro Ophthalmology | Full-Time - Philadelphia, PA

About the role

Wills Eye Hospital is hiring a Practice Manager in Philadelphia, PA. In this role, you’ll be responsible for the day to day administrative and clinical operations of the Neuro Ophthalmology Service. The position works closely with the Chief Operating Officer and physician leadership to ensure efficient practice operations, appropriate staffing, effective patient access, and delivery of high-quality patient care within a highly specialized and complex subspecialty practice. This is a Full-Time, 40 hours per week opportunity for someone who wants to drive outcomes for patients, providers, staff, and the organization.

At Wills Eye Hospital, you’ll be part of a nationally recognized leader in ophthalmology and vision care. We are known for clinical excellence, innovation, and patient-centered care.

Wills Eye Hospital is a world-renowned leader in ophthalmology, ranked among the top eye hospitals in the nation by U.S. News & World Report. Established in 1832, Wills Eye is one of the oldest and most respected eye care institutions in the world. Each year, our team provides specialized care to more than 250,000 patients, ranging from routine eye conditions to complex, sight-threatening diseases. Through advanced surgical capabilities, innovative research, and a commitment to clinical excellence, we continue to shape the future of vision care.

Responsibilities

• Directs, supervises, and coordinates day to day practice operations to maintain efficiency, productivity, quality patient care, and patient satisfaction.
• Oversees patient access, scheduling, referral management, medical record coordination, diagnostic testing workflows, and other operational processes necessary to support complex Neuro Ophthalmology patients.
• Works closely with physicians and clinical staff to ensure effective coordination of patient care, follow up services, testing, and practice workflows.
• Evaluates staffing, scheduling, and operational needs and implements process improvements to enhance patient access, productivity, quality, and the overall patient experience.
• Provides leadership and supervision to assigned staff, including responsibility for scheduling, training, performance management, employee development, and corrective action.
• Monitors practice volume, staffing requirements, and operational performance and proactively addresses barriers that may impact patient access or the delivery of care.
• Supports physicians, staff, patients, and families in resolving complex practice related concerns and escalates significant issues to the Chief Operating Officer as appropriate.

Requirements

• High School Diploma or equivalent.
• Minimum of 7 years of progressively responsible healthcare practice management experience, preferably within a complex specialty or subspecialty practice.
• Demonstrated experience managing physician practice operations, clinical and administrative staff, patient access, and complex clinical workflows.
• Working knowledge of Medicare, Medicaid, commercial insurance, managed care, billing, referral, and authorization requirements.
• Strong financial, operational, leadership, organizational, and problem-solving skills.
• Demonstrated ability to work effectively with physicians, clinical staff, senior leadership, patients, and families.
• Ability to manage competing priorities, address complex operational issues, and exercise sound judgment in a fast-paced clinical environment.

Qualifications

• Bachelor’s degree in Healthcare Administration, Business Administration, or a related field.
• Experience in ophthalmology, neurology, neuro ophthalmology, or another highly specialized clinical setting.

Benefits

• Competitive compensation and benefits such as medical, dental, and vision plans
• Retirement plan
• Tuition assistance
• Paid time off
• Employer assistance programs (EAPs)
• Opportunities for training, certification, and career growth
• A collaborative, mission‑driven clinical environment
• Access to advanced technology and specialized care teams

Schedule

Full-Time, 40 hours per week