Practice Manager - Leone and Vaughn Orthodontics

Key Responsibilities

• Support with all aspects of practice operations (e.g., scheduling, patient correspondence, third party services, etc.)
• Manage all areas of compliance (HIPPA/PIPA, OSHA, etc.)
• Accountable for practice budget and targets, monitoring and overseeing A/R, and EOM reconciliation.
• Processing insurance payments and refunds.
• Lead and execute local marketing and community engagement initiatives to support practice growth, increase new patient acquisition, and strengthen referral relationships, partnering with internal marketing resources as required.
• Partner with Talent Acquisition and People & Culture to attract, develop, retain, and onboard team members.
• Ensure teams remain up to date on new techniques and trends in their profession.
• Ensure exceptional patient care and promptly resolving patient inquiries as they arise.
• Support practice performance and partner with our doctors and functional support teams to help identify opportunities that deliver optimal performance and operational excellence.
• Lead and maintain communication with the doctors and team through morning/afternoon huddles, team meetings, communication boards to foster an inclusive and team-based environment.
• Ensure compliance with all health standards in line with regulatory bodies and internal policies.
• Provide back-up support to our Treatment Coordinator as required, which includes facilitating patient consultations during new patient exam appointments and educating patients about the benefits of orthodontic treatment.

About You

• Previous managerial experience leading a team.
• Two or more years of experience in a dental/healthcare environment an asset.
• A bachelor’s degree or college diploma in retail, business, office administration, or related field is preferred.
• Passionate about coaching and mentoring others.
• Strong aptitude for change management.

Compensation & Perks

• $80,000+ annually
• Full-time, 40 hours per week, Monday through Friday
• A Supportive Environment with Community Focus: Work in a positive, collaborative workplace where team members lift each other up. Build strong relationships with patients and the communities we proudly serve.
• Commitment to Excellence: Deliver quality care in every patient interaction and enjoy ongoing opportunities for growth, including $500 in annual learning assistance.
• Compensation & Perks That Count: Access a competitive total rewards package, featuring an outstanding employee benefits program. Such as, extended health coverage, dental and vision insurance plans, a health spending account, In-network prescription drug coverage, Life Insurance, 401k with employer matching, and an employee & family assistance program that prioritizes your well-being.
• A Practice Manager incentive bonus.