Practice Manager - Implementation Services (Remote)

About the role

Veeva Systems is seeking a Practice Manager to lead a professional services team focused on customer success from implementation and beyond. The ideal candidate will have 10+ years of software implementation experience, 8+ years in people management, and experience growing and leading a professional services team.

Responsibilities

• Ensure customer and employee success
• Lead hands-on and strategic initiatives
• Cultivate a positive and productive environment
• Create innovative collateral to support delivery
• Partner with global and cross-function teams to provide the best outcomes
• Manage supply and demand of your team
• Support and coach your team
• Dedicate up to 25% of time engaging with customers
• Manage escalations and support sales and other teams in the pre-sales process
• Cultivate trusted relationships with customers
• Coordinate across projects and other Veeva functions to ensure lessons learned and best practices are shared to improve service delivery
• Provide executive oversight of internal initiatives and project sponsorship
• Build an internal network across Veeva – Sales, Strategy, Product, and Services – to champion customer and employee success

Requirements

• 10+ years of software implementation experience at a software vendor or consulting firm
• 8+ years in people management
• Operational excellence in leading Services including utilization and resource management
• Ability to travel up to 25% of the time

Nice to Have

• Experience implementing Quality Systems for Life Sciences or regulated industries

Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retailer programs
• 1% charitable giving program

Pay

$100,000 - $200,000 base salary

Schedule

Remote, US-based position with required travel