Practice Manager III - Occupational Health

Hourly pay range: $42.54 - $65.94. The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

About the role

Full-time position (40 hours) located in Naperville. Required travel.

Hours: Monday-Friday, 8:00 AM - 5:00 PM.

Responsibilities

• Manages all support staff in the delivery of patient services including provider templates at multiple sites.
• Assists in managing activities of multiple teams/programs while maintaining operational focus.
• Develops staff schedules, workflows, and coordinates regular staff and professional meetings.
• Takes initiative to identify and resolve challenges, creating and implementing solutions.
• Responsible for input about annual budget; successfully managing and implementing the approved budget; ability to evaluate variances and solutions.
• Collaborates with site-based provider leaders to coordinate communication, cascade key information, and facilitate bi-directional feedback to drive alignment, responsiveness, and operational improvement.
• Manage Lead MA(s) to ensure People Leadership is applied uniformly across locations and/or service line.
• Oversee talent management, including performance evaluations, coaching, and disciplinary actions, as needed.
• Lead and develop a high-performing team through effective hiring, training, performance management, and accountability practices.
• Maintain training and orientation of staff and providers; provide input into developing and updating training.
• Exercises independent judgment within defined procedures to determine appropriate actions for moderately complex issues.
• Monitor patient experience scores and develop tactics to improve areas of opportunity.
• Responsible for monitoring and meeting budgetary goals for clinics/teams.
• Manage Lead MA(s) to ensure patient and employee experience efforts are applied uniformly across locations and/or service line.
• Performs quality audits; partners with quality to assess outcomes and plans for improvement.
• Ensure services are in compliance with professional standards, state and federal regulatory requirements, and maintain applicable accreditations with key organizations.

Requirements

• Bachelor’s degree preferred, or minimum of 5 years of equivalent experience.
• At least 5 years of healthcare leadership experience preferred.

Benefits

• Career pathways to promote professional growth and development.
• Various medical, dental, pet, and vision options.
• Tuition reimbursement.
• Free parking.
• Wellness program.
• Savings plan and health savings account options.
• Retirement options with company match.
• Paid time off and holiday pay.
• Community involvement opportunities.

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals.