Practice Manager I-II - Internal Medicine, Cherry Creek

About the role

The Practice Manager I-II is responsible for managing staff, operations, budgets, patient access, and patient, physician, and staff satisfaction. This position assesses current physician practice and daily operations, identifies areas of improvement by working with and reporting to the Regional Director of Clinical Operations, and works in a triadic partnership with the practice's Medical Director(s) and the department leadership.

Responsibilities

• Affords assessments and revisions, as necessary, an appropriate staffing/skill mix for the practice and applicable diagnostic and procedural areas.
• Affords assessments and adjustments of exam and procedural room assignments to physicians and Advanced Practice Providers (APPs) to maximize efficiency and improve workflows.
• In collaboration with HR, ambulatory leadership, and with physician input, is the final decision maker for all staff hires into the practice.
• Maintains monitoring of usage and oversees the working order and use of stock supplies.
• Affords regular assessments of accessibility and efficiency of triage operations and adjusts processes accordingly.
• Affords regular assessments of front desk operations (reception, registration, scheduling, co-pays, etc.) for accuracy and efficiency and adjusts processes accordingly.
• Affords ensuring that the service expectations of both internal and external customers are met and/or exceeded.

Requirements

• Practice Manager I: Bachelor of Science in Business, Healthcare Administration, or Nursing. Four or more (4+) years of job-related/clinic experience.
• Practice Manager II: Bachelor of Science in Business, Healthcare Administration, or Nursing. Five or more (5+) years of job-related/clinic experience.

Qualifications

• Minimum Qualifications: Bachelor of Science in Business, Healthcare Administration, or Nursing. Four or more (4+) years of job-related/clinic experience for Practice Manager I; Five or more (5+) years of job-related/clinic experience for Practice Manager II.
• Preferred Qualifications: Master’s degree in Business, Healthcare Administration, or Nursing Administration. Ambulatory quality improvement (QI) experience. Three or more (3+) years of clinic management experience. Experience with the management of budget, purchasing, and/or accounting. Experience in the use of registry data and quality systems. Bilingual, Spanish-speaking. Certified Medical Practice Executive (CPME). Registered Nurse (RN), State of Colorado.

Skills

• Ability to communicate effectively, both in writing and orally.
• Ability to establish and maintain effective working relationships with employees at all levels throughout the institution.
• Outstanding customer service skills.
• Ability to work within large, complex healthcare systems.

Benefits

• Medical: Multiple plan options.
• Dental: Multiple plan options.
• Additional Insurance: Disability, Life, Vision.
• Retirement 401(a) Plan: Employer contributes 10% of your gross pay.
• Paid Time Off: Accruals over the year.
• Vacation Days: 22/year (maximum accrual 352 hours).
• Sick Days: 15/year (unlimited maximum accrual).
• Holiday Days: 15/year.
• Tuition Benefit: Employees have access to this benefit on all CU campuses.
• ECO Pass: Reduced rate RTD Bus and light rail service.

Why Join Us

The University of Colorado offers an excellent benefits package, including:

• Medical: Multiple plan options.
• Dental: Multiple plan options.
• Additional Insurance: Disability, Life, Vision.
• Retirement 401(a) Plan: Employer contributes 10% of your gross pay.
• Paid Time Off: Accruals over the year.
• Vacation Days: 22/year (maximum accrual 352 hours).
• Sick Days: 15/year (unlimited maximum accrual).
• Holiday Days: 15/year.
• Tuition Benefit: Employees have access to this benefit on all CU campuses.
• ECO Pass: Reduced rate RTD Bus and light rail service.