Practice Manager, Huntington, New York

About the role

Dix Hills Animal Hospital is seeking a full-time Practice Manager. Located in Huntington, New York, this role is part of the Suveto network of veterinary hospitals.

Responsibilities

• Lead the full hiring process, from recruiting to onboarding, and build a team that reflects the desired culture
• Conduct bi-annual performance conversations, focusing on growth and goal-setting rather than just evaluation
• Coach and develop the Assistant Practice Manager and department heads, investing in their growth and giving them space to lead
• Create and maintain onboarding and training programs that go beyond clinical skills, incorporating emotional intelligence, communication, and conflict resolution
• Develop and maintain continuing education opportunities for all paraprofessional staff
• Be genuinely available to your team, listening to their concerns, encouraging independent thinking, and helping them solve problems collaboratively
• Facilitate staff and leadership meetings that are focused, productive, and worth people's time
• Use SMART goals to keep projects on track and give the team a clear picture of progress
• Be present on the floor, leading by example and pitching in wherever the team needs you
• Set and uphold high standards of client service and patient care, with a coaching mindset rather than a purely corrective one
• Develop and maintain protocols and SOPs that support consistent, high-quality care across the team
• Handle client concerns thoughtfully and professionally, using feedback as an opportunity to improve
• Absorb and manage the P&L, reviewing financial performance regularly with an eye toward both short-term adjustments and long-term health
• Oversee daily deposit preparation and ensure accurate, timely processing
• Manage expenditures responsibly within practice guidelines and seek appropriate approval when needed
• Maintain an inventory control system that keeps the practice well-stocked, efficient, and profitable
• Oversee equipment purchasing, maintenance, and storage, and work with leadership to plan for longer-term equipment needs
• Keep the facility clean, functional, and well-maintained — an environment the whole team can be proud of
• Develop and maintain hospital protocols and standard operating procedures
• Ensure compliance with OSHA, DEA, EEOC, and all applicable regulations — keeping the team trained and current
• Communicate policy changes and updates clearly and in a timely way across all staff

Qualifications

• 5+ years in medical or service operations management
• Demonstrated P&L responsibility
• Bachelor’s degree and/or practice management experience
• High EQ, budgeting, HR, vendor management, team development
• Comfortable working independently and collaboratively depending on the moment
• Strong emotional intelligence and the ability to navigate difficult conversations with care
• Proficiency with technology platforms — practice management systems, scheduling, HR tools, project management software, and expense reporting
• Able to lift patients and carry up to 25 lbs; able to lift over 25 lbs with assistance
• Able to be comfortable on your feet — this role involves extended periods of standing and moving through the hospital
• At ease in a busy, sometimes noisy environment

Additional Requirements

• Comfortable working independently and collaboratively depending on the moment
• Strong emotional intelligence and the ability to navigate difficult conversations with care
• Proficiency with technology platforms — practice management systems, scheduling, HR tools, project management software, and expense reporting
• Able to lift patients and carry up to 25 lbs; able to lift over 25 lbs with assistance
• Able to be comfortable on your feet — this role involves extended periods of standing and moving through the hospital
• At ease in a busy, sometimes noisy environment

Compensation & Benefits

Commensurate with experience
Benefits: Paid time off & holidays, Medical, dental & vision insurance, 401K with a 4% true match, Pet care discounts, Continuing education, Paid parental leave, Volunteer time off

About the company

Dix Hills Animal Hospital has been serving its community for over four decades. The practice is committed to providing high-quality care, building strong relationships with clients, and fostering a positive work environment. Dix Hills Animal Hospital, part of the Suveto network of hospitals, is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.