Practice Manager - Family Medicine - Labelle

About the role

This position manages the patient experience at assigned practice(s). Responsible for overall effective performance of practice including management of staff, workflow development, patient schedule management, provider and staff engagement, patient experience, financial performance and billing compliance. Develops practice operational plans and budgets (capital and operations) and implements performance improvement strategies within the practice. This position is responsible for the recruitment, development and supervision of staff. Ability to apply effective communication strategies to solve and facilitate simple and complex situations which enhance the culture and performance of the practice. Performs all duties in a manner which promotes teamwork and reflects the mission and values of Lee Health. Responsible for practices with 4 to 10 full-time providers. May supervise up to two locations.

Responsibilities

• Manages the patient experience at assigned practice(s)
• Oversees overall effective performance of practice including staff management, workflow development, patient schedule management, provider and staff engagement, patient experience, financial performance, and billing compliance
• Develops practice operational plans and budgets (capital and operations)
• Implements performance improvement strategies within the practice
• Responsible for recruitment, development, and supervision of staff
• Applies effective communication strategies to solve and facilitate simple and complex situations, enhancing practice culture and performance
• Performs duties promoting teamwork and reflecting Lee Health’s mission and values
• Oversees practices with 4 to 10 full‑time providers; may supervise up to two locations

Requirements

• Education: Associate degree in management or related field required; bachelor’s degree and/or ACMPE certification preferred
• Experience: Minimum 2 years healthcare leadership experience required; physician office experience preferred
• Experience with creating budgets and communicating financial information to staff and providers required
• Knowledge of ambulatory care operations and clinic procedures including schedule management, patient registration, EHR use, patient flow, billing, referrals, and authorizations
• Computer proficiency including word‑processing and spreadsheet applications; knowledge of EHR and billing software
• Excellent written and oral communication skills, superb interpersonal skills, ability to handle difficult conversations effectively
• Able to express opinions openly and honestly, provide timely and productive feedback
• Ability to examine and re‑engineer operations and workflows, report operational metrics to staff and providers
• Flexibility to accommodate workload changes, react calmly and effectively in stressful situations
• Ability to work independently, set priorities under minimal supervision
• Ability to work within the organization’s defined values, mission, and vision

Pay

$27.78 - $37.50 per hour (minimum to midpoint)

Schedule

Shift 1: 8:00 AM to 4:00 PM