Practice Manager East Valley Urgent Care

Medical Office Building - 2487 S Gilbert Rd, Gilbert, AZ 85295

About the Role

The Practice Manager directs, coordinates, and manages all operations and related activities of an outpatient clinic or federally qualified health center. This role oversees day-to-day operations of an outpatient medical practice, which may include integrated services such as dental, nutrition, and behavioral health. The Practice Manager takes ownership of the clinic's successful operations and strategic planning, including financial performance, employee engagement, retention, and patient experience. This position works in a strong dyad relationship with providers, Associate Directors, and/or Administrators, collaborating with all leaders in the market to provide seamless, integrated service to patients.

Responsibilities

• Ensure strong financial performance by maintaining proper controls and practices, securing the financial viability of the practice. Prepare and execute the budget; monitor and approve payroll, ordering of supplies, and inventory. Ensure accurate charge capture.
• Provide exceptional leadership and promote teamwork and collaboration. Create an environment supporting high employee and physician engagement. Strategically select, onboard, develop, reward, retain, and provide transparent performance feedback to all staff, leaders, and providers.
• Maintain competencies to function in any staff role as needed to support efficient operations.
• Ensure compliance with various accrediting bodies and government agencies. Perform necessary reviews, audits, education, and training to maintain compliant status. Serve as the compliance liaison for the practice.
• Collaborate with marketing to build and maintain community partnerships and relationships to attract and retain customers, supporting desired brand positioning. Partner with Marketing and others to promote the location, providers, and/or specialty.
• Continuously monitor operations and workflow, revising procedures as necessary to ensure efficiency and drive extraordinary results. Identify and implement areas for improvement and efficiencies, including quality indicators. Develop and maintain a culture of safety to prevent or reduce errors and improve quality.
• Ensure the highest level of patient experience by regularly monitoring data and encouraging staff to exhibit behaviors and services patients expect. Partner with the Patient Experience Team to optimize patient experience and lead by example in creating a personalized experience. Proactively lead service recovery activities.
• Determine physical maintenance and equipment needs and repairs, coordinating with internal or external resources. Resolve day-to-day problems to ensure the environment supports employee engagement and meets patient expectations.
• Perform other duties as assigned.

Requirements

• Bachelor’s Degree or four (4) years of work-related experience in Business, Management, or Public Administration, or four (4) years of leadership experience in an outpatient or related center.
• One (1) year of experience in a leadership position in a physician practice.
• Ability to lead and manage a team, strong communication and multitasking skills, and a focus on both patients and employees.
• Innate ability to be a fundamental steward of policy and systematic processes, work under pressure, and manage multiple tasks.
• Budget review and updates are a value-added skill.
• Three (3) years of managing a physician practice, specialty, or multi-specialty physician group is highly preferred but not required.

Qualifications

• Master’s in Business, Management, or Public Administration (Preferred).
• One (1) year of leading people, projects, or teams in a physician practice (Required).
• Three (3) years managing a physician practice or a specialty/multi-specialty physician group (Preferred).
• Experience in the specific sub-specialty (Preferred).

Skills

• Leadership and team management.
• Strong communication and multitasking abilities.
• Patient and employee-focused mindset.
• Ability to work under pressure and manage systematic processes.
• Financial acumen, including budget preparation and execution.

Schedule

The hours are Monday-Friday from 8:00 AM to 5:00 PM with rotating weekends. Travel is required to other East Valley Urgent Care Clinics.

Licenses and Certifications

• Fingerprint Clearance Card (FPC) – Required (must have a current card or apply within seven working days of employment for Pediatric Behavioral Health Sites).
• Certified Medical Practice Executive (CMPE) – Preferred.
• Medical Group Management Association (MGMA) Membership – Preferred.