Practice Manager- Behavioral Health

At Duly Health and Care, you are supported to do your best work and make a meaningful impact every day. You will be part of a collaborative, physician-led team that works as one and puts patients at the center of everything we do. With a connected network of providers, care teams, and services across primary and specialty care, surgery centers, imaging, lab, and therapy, you are part of a system designed to deliver high-quality, coordinated care. Together, we create an environment where you can grow, contribute, and help improve the experience and outcomes for every patient we serve.

Benefits

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
• Access to a mental health benefit at no cost.
• Employer-provided life and disability insurance.
• $5,250 Tuition Reimbursement per year.
• Immediate 401(k) match.
• 40 hours paid volunteer time off.
• A culture committed to community engagement and social impact.
• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.

About the Role

Full-Time, 40 hours per week. Hours: Monday-Friday, hours will vary. Location: Romeoville, IL. Travel: As needed.

Responsibilities

• Oversee Practice operations to accomplish Practice and Duly goals, ensuring work aligns with Duly policies and external government laws and regulations.
• Collaborate with physicians on accomplishing Practice goals: financial targets, quality/patient satisfaction targets, and keep them informed on progress.
• Communicate organizational initiatives, policies, and assist physicians in interpretation and working within organizational parameters.
• Organize and budget resources (people, equipment, materials) to deliver effective patient care.
• Review Practice site goals and arrange work to accomplish them; develop short-range targets as indicators toward reaching goals.
• Review financial and patient outcomes to ensure they fall within acceptable pre-determined limits; trend data and investigate outliers for corrective action.
• Plan for acquisition, alignment, and engagement of human resources through selection, on-boarding, coaching, appraisal, and development.
• Create an environment emphasizing teamwork to accomplish the mission and goals of the Practice and Duly.
• Assess the patient experience through various methodologies; track and address complaints in a timely manner.
• Work toward recovering and ensuring patient needs are met; educate patients on Duly policies to prevent misunderstandings.
• Bring issues forward to Directors for resolution based on organizational systems.
• Serve as a member of the Management Team, representing the Practice to other Duly management associates.
• Participate in Ad Hoc or Standing Committees as needed.
• Represent Duly in the community at large.

Requirements

• Minimum bachelor’s degree in Health Administration, Management, or Nursing (preferred).
• Knowledge of OSHA, HIPAA, Nurse Practice Act, and Employment legislation.
• Minimum of two to three years in a managerial role in a healthcare setting, preferably in an outpatient physician primary or specialty practice.
• Experience in a Behavioral Health department is a plus.

Pay

The compensation for this role includes a base pay range of $67,953.60 - $101,930.40 annually. Actual pay is determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives.