Practice Manager

About the role

The Entity: Clinical Practices of University of Pennsylvania
Department: Dickens Center MAPS
Location: 3400 Spruce St
Hours: Per Departmental Needs

Responsibilities

• Internal Relationships: Regularly meets with employees to improve communication and build productive relationships; solicits feedback on performance and provides constructive feedback.
• Employee Communication: Continuously communicates the importance of patient satisfaction, quality of care, and financial performance; champions successes and priorities for improving performance.
• Internal Partnerships: Works with leadership, clinical leadership, affiliates, and suppliers to develop programs, services, and initiatives to meet future customer needs.
• Customer Relations: Spends time with staff, physicians, patients, and families to understand their needs and expectations; ensures patient and customer satisfaction through comprehensive and continuous measurement of customer satisfaction.
• Facility Management: Develops positive relationships with building owner, construction, township, and other personnel as needed.
• Clinical Service Groups & Product Service Lines: Supports leadership in partnering with affiliates to develop mutually beneficial clinical, operational, and marketing programs.
• Professional Associations & Benchmarking: Interfaces with industry associations as a representative of the organization and identifies benchmarks.
• Development: Identifies and participates in development activities as appropriate.
• Strategic Planning Processes: Collaborates with department and entity leadership team in implementing strategic plans and budget.
• Ensures all entity patient care-related processes deliver high-quality and efficient care to patients and their families.
• Supports the creation of clinical effectiveness targets, improvement plans, and reporting systems.
• Regulatory Compliance: Ensures all areas of accountability are compliant with federal, state, and local regulatory standards and requirements.
• Financial Management: Reviews, edits, approves timecards; manages employee and physician schedules and time off requests; ensures practice financials are in compliance with Federal, State, Professional, and local financial requirements.
• Revenue Cycle Management: Provides practice revenue cycle management/oversight; ensures practice alignment with all standards.
• Managed Care/Payer Management: Supports implementation of managed care contracts and operational processes.
• Practice Financial Strategies & Policies: Supports Operational and Finance Leadership teams in developing and implementing common financial systems and standards.
• Practice Budgeting and Operating Planning Analysis: Assists in the development and implementation of capital and operating budgets using system-wide standards and processes.
• Recruitment & Retention: Selects practice staff who demonstrate both professional requirements and UPHS core values; creates a work environment aligned with UPHS Core Values.
• Performance Management: Clearly defines work expectations; recognizes and rewards individuals for a job well done; addresses performance issues immediately and directly; conducts performance appraisals annually.
• Development: Assists staff in addressing challenges and skill deficits; assigns work that uses staff skills and talents, provides responsibility and challenge, allows for creativity, and offers leadership opportunities; continually provides guidance and support to team members; encourages continuous growth and helps staff realize full potential by identifying stretch objectives and creating learning plans.
• Organization Health: Establishes and ensures effective and ongoing communication.
• Workforce Planning: Develops talent management and succession plans for current and future staffing needs.

Requirements

• H.S. Diploma/GED
• Associate of Arts or Science (Preferred)
• Relevant experience, including at least 1 year prior management experience in a healthcare setting.