Practice Manager

Additional Information About The Role

The Practice Manager role provides operational leadership for Sullivan Specialty offices and shared leadership of Bourbon, Cuba, and Steelville clinics. The manager oversees daily workflow, supervises front- and back-office staff, PSRs, and clinical team members, and supports six providers across sites. The position partners with the clinic administrative team to ensure standard work, value-based care, and BIC measures, while maintaining alignment with BJC Values.

Responsibilities

• Direct supervision of approximately 15-25 clinical and non-clinical staff, managing patient experience and supporting/coordinating financial and administrative activities as assigned.
• Ensures that the productivity and actions of that group meet/support the overall operational goals of the department as established by department leadership.
• Develops and adheres to departmental staffing, revenue and/or expense budgets.
• Responds to changes in the business which may affect the ability to achieve the budget goals.
• Respond to patient complaints and engages in service recovery; analyzes and determines necessity to elevate the complaint based on situation, monitors patient satisfaction metrics and takes action as needed to ensure operational success.
• Leads and collaborates with staff to ensure a cohesive work environment in support of highly engaged and productive workforce. Address employee relations concerns and escalate issues as appropriate.
• Leads and participates in daily huddles and rounding for facilitation of patient flow to ensure patient, employee and provider satisfaction.
• Makes sure to monitor and ensure adherence to department standard work and procedures.
• Available for immediate and timely response to barriers or obstacles to daily workflows. Escalates issues as appropriate via established processes to ensure timely resolution.

Minimum Requirements

• Education: High School Diploma or GED
• Experience: 2-5 years Supervisor Experience

Preferred Requirements

• Education: Bachelor's Degree

Benefits And Legal Statement

BJC Total Rewards At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being. Comprehensive medical, dental, vision, life insurance, and legal services available first day of the month after hire date. Disability insurance* paid for by BJC. Annual 4% BJC Automatic Retirement Contribution. 401(k) plan with BJC match. Tuition Assistance available on first day. BJC Institute for Learning and Development. Health Care and Dependent Care Flexible Spending Accounts. Paid Time Off benefit combines vacation, sick days, holidays and personal time. Adoption assistance.

To Learn More, Go To Our Benefits Summary. Not all benefits apply to all jobs.

Equal Opportunity Employer