Practice Manager

The Practice Manager

The Practice Manager (PM) oversees all aspects of the location's business operations. As a team leader at a "people first" organization, the PM guides their team through development programs of coaching, mentoring, and performance management. They are responsible for creating memorable experiences with each patient, keeping score, and driving top line sales, increasing margin, controlling payroll expenses, and increasing profitability to meet the company's overall business objectives.

• Guides the team through development programs of coaching, mentoring, and performance management.
• Creates memorable experiences with each patient, keeping score, and driving top line sales.
• Works directly with the staff and OD partners to ensure professional eye exams and medical services are provided, quality product selection is accepted, and remarkable patient service is offered.
• Builds an effective team that works collaboratively to achieve results.
• Addresses the practice's unique strengths and challenges with objectives, strategies, and plans.
• Establishes clear objectives for practice staff, communicates expectations with clarity, and sets high standards of expectations for performance.
• Identifies and selects top talent that matches AEG's values with the ability to recruit for long-term sustainability.
• Works closely with the District Manager to achieve and exceed financial plans for the practice.
• Learns quickly and adapts to facing new problems, working to solve for a creative solution.
• Shares best practices within the AEG platform and develops others relentlessly to achieve results.
• Remains an open mind when adapting to change, marshals resources to get tasks done efficiently, and orchestrates many activities to accomplish various goals through superior service.
• Ensures daily sales are reviewed, identifies gaps, and places solutions in place to close the gap.
• Reinforces the practice selling strategy and the Acuity Way.
• Protects the company through loss prevention.
• Pairs with Human Resources to ensure employees are committed to the handbook guidelines.

Requirements

• 3-5 years of professional setting background with leadership capacity.
• Business Degree in Hospitality, Business, or related experience in management field.
• Excellent Verbal and Written Communication Skills.
• Optician Certification preferred.

Benefits

• 401(k) with Match.
• Medical/Dental/Life/STD/LTD Vision Service Plan.
• Employee Vision Discount Program.
• HSA/FSAP.
• TOPaid Holidays.