Practice Manager -Allentown, PA.

At Allentown Animal Care, people throughout the Lehigh Valley Area know they can count on our trusted veterinarians, vet technicians, and staff members to deliver compassionate care with skill and professionalism.

About the role

The Practice Manager is the financial and operational leader of the Hospital. They work with hospital leadership as well as Community Veterinary Partners to ensure efficient day-to-day operations and successful financial performance. The Practice Manager leads by example to motivate and inspire the team to provide excellent experiences for our clients and their pets.

Responsibilities

• Human Resources
  • Administrate all human resource functions including staff recruitment, hiring, training, scheduling, performance evaluations, counseling, and terminations.
  • Manage annual performance evaluations.
  • Responsible for performance evaluations for supervised staff with the assistance of the department lead.
  • Implement and maintain Employee Safety and Disaster Plan procedures and manuals.
  • Assure compliance with OSHA and Workers’ Compensation programs.
  • Distribute all necessary communication materials with staff, including policy changes, relevant information discussed at meetings, and client feedback.
  • Mediate personnel grievances, documenting all reprimands and counseling meetings.
• Operations
  • Keep CVP management informed of all relevant issues regarding staff, client issues, premises or equipment needs, etc.
  • Respond to client concerns in a timely and appropriate manner. Resolve medical client complaints in partnership with the Lead Veterinarian and RDO.
  • Implement marketing activities in partnership with CVP and the Lead Veterinarian.
  • Assure premises, physical plant, and equipment are in safe, clean, and optimum working condition, including the scheduling of regular maintenance.
  • Assure compliance with all regulatory issues including radiation monitoring, business permits and licenses, and animal control ordinances.
  • Maintain, and when necessary, amend client education handouts.
  • Oversee inventory purchasing and management within budget guidelines.
  • Schedule and attend all required meetings, including staff meetings and the hospital leadership team meeting.
  • Administer the hospital’s patient reminder system.
  • Oversee implementation of client wellness program and guidelines and monitor compliance in partnership with CVP.
  • Monitor the hospital email.
  • Manage the hospital practice management system.
• Marketing
  • Monitor, implement, and evaluate client communications (i.e., direct mail, signage, social media accounts).
  • Ensure that the marquee is updated with timely messages.
  • Responsible for leading the development of referral relationships with humane societies, pet stores, etc.
  • Attend community functions to build potential client base.
• Financial
  • Participate in the yearly budgeting process, monthly P&L reviews, and discuss weekly financial reports with the lead doctor.
  • Proactively monitor financial progress of hospital, analyze results, and adjust, if necessary, to ensure all budget goals are achieved.
  • Partner with RDO to submit capital expense requests per CVP guidelines.
  • Verify accuracy of vendor statements and match appropriate invoices to statements.
  • Prepare the weekly CVP Business Package.
  • Responsible for managing the bi-weekly payroll process.
  • Oversee daily cash, check deposits, and manage local banking relationships.
• Work scheduled shifts during which they will be responsible for providing client service and/or direct patient care.

Supervisory Responsibilities

The Practice Manager is responsible for managing all hospital team members.

Requirements

• 4+ years Hospital management experience, especially in Emergency/Specialty preferred.
• College degree preferred.
• Certification in Veterinary Practice Management preferred.

Benefits

• 401(k) with matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance