Practice Manager 2

About the role

The Department of Community Hematology Oncology (CHO) at OHSU Knight Cancer Institute, Gresham, is dedicated to providing exceptional care and experiences to patients. The Practice Manager plays a key leadership role in managing the operations of CHO, ensuring a safe environment, quality care delivery, and empathetic care for patients. This position oversees day-to-day operations, human resources, compliance, and staff development.

Responsibilities

• Maintains and develops relationships with Legacy Health and other community referral physicians and practices.
• Manages work flow, performance, and overall practice operations to achieve expert care, superb service, and maximum physician/staff productivity.
• Develops and maintains an open and effective line of communication with managers, physicians, APP providers, clinic staff, and external divisions.
• Supports and improves patient access and patient satisfaction.
• Facilitates discussions with leaders at all levels of the organization around improving and sustaining the ambulatory experience for patients, staff, and providers.
• Monitors critical time to service indicators and makes staffing and system adjustments as needed.
• Ensures patient safety and work practices meet health, fire, safety, and regulatory requirements.

Requirements

• Bachelor’s degree in a related field plus 3 years supervisory experience in a healthcare or clinical setting.
• Master’s degree along with BS/BA in business or health related field preferred but not required.
• Previous OHSU or Oncology leadership experience.
• Outstanding verbal and written communication, customer-focus, and problem-solving skills.
• Pleasant, outgoing demeanor, with excellent judgment.
• Detailed work and superb organizational skills.
• Ability to work as a team member at a high level in a large organization.
• Proficient in Microsoft Office Suite.
• Experience with continuous improvement utilizing lean management systems.
• Experience with reporting and quantitative and qualitative analysis.
• Experience with EPIC or other patient information software.
• Experience with DNV programs and surveys, access initiatives, Cognos, preferred.

Qualifications

• FACHE, CMPE, or other credential demonstrating continued learning in leadership and healthcare operations.
• Proactive assessment of staffing needs.
• Direct supervision of clinical administrative staff including PASR, CMA, CNA, MCC, and AC positions.
• Management of physician and APP time off schedules and coordination of provider schedules.
• Knowledge of labor contracts and participation in manager call rotation.

Skills

• Excellent verbal and written communication skills.
• Customer-focused and problem-solving abilities.
• Effective interpersonal and team-building skills.
• Detail-oriented and organized work habits.
• Ability to work independently and with all levels of employees.
• Continuous improvement experience using lean management systems.
• Proficiency in Microsoft Office Suite.
• Experience with reporting and quantitative/qualitative analysis.
• Experience with EPIC or other patient information software.
• Experience with DNV programs and surveys, access initiatives, Cognos, preferred.

Benefits

OHSU offers a comprehensive benefits package including health, dental, vision, retirement, paid time off, and more. The organization is committed to fostering a diverse and inclusive workplace where all individuals can thrive and contribute to its mission.

Pay

The salary range for this position is $80,000 - $120,000 annually, depending on experience and qualifications.

Schedule

The schedule for this position may vary based on business needs and includes occasional early mornings, evenings, and weekends.

Additional Details

The Department of Community Hematology Oncology (CHO) at OHSU Knight Cancer Institute, Gresham, is dedicated to providing exceptional care and experiences to patients. The Practice Manager plays a key leadership role in managing the operations of CHO, ensuring a safe environment, quality care delivery, and empathetic care for patients. This position oversees day-to-day operations, human resources, compliance, and staff development.