Manager, Training

Duties And Responsibilities

• Develop and execute the organization's training and quality strategy aligned with business objectives.
• Design, implement, and evaluate onboarding, operational, and refresher training programs for warehouse, transportation, customer service, and support teams.
• Develop and maintain standard operating procedures (SOPs), training manuals, work instructions, and quality documentation.
• Establish quality standards, audit processes, and performance scorecards to ensure operational compliance.
• Conduct regular quality audits, process observations, and root cause analyses to identify improvement opportunities.
• Analyze quality and training effectiveness metrics and provide actionable recommendations to Operations leadership.
• Identify operational training needs through performance data, audits, process reviews, and business requirements.
• Deliver coaching and performance improvement initiatives for operational teams and supervisors.
• Ensure compliance with company policies, customer requirements, regulatory standards, and safety guidelines.
• Drive continuous improvement initiatives using Lean, Six Sigma, Kaizen, or similar quality improvement methodologies.
• Monitor customer feedback, service levels, operational KPIs, and quality trends to improve overall performance.
• Manage training records, certifications, compliance tracking, and learning documentation.
• Lead, mentor, and develop the Training & Quality team while promoting a high-performance culture.
• Prepare and present periodic reports on training effectiveness, quality performance, compliance, and improvement initiatives to senior management.
• Collaborate with Operations and other business functions to support new customer implementations, process changes, and operational improvement initiatives.

Requirements

• Bachelor's degree in Business Administration, Supply Chain Management, Logistics, Industrial Engineering, or a related discipline.
• Master's degree or professional certifications in Quality Management, Lean Six Sigma, Training & Development, or Supply Chain are preferred.
• 7–10 years of progressive experience in Training, Quality Assurance, Operations Excellence, or Learning & Development within the logistics, supply chain, transportation, warehousing, or distribution industry.
• Minimum of 3–5 years of leadership experience managing teams and operational projects.
• Experience in designing competency-based learning programs and implementing quality management systems.
• Proven track record of driving operational improvements and employee capability development.

Qualifications

• Strong leadership and people management skills.
• Excellent coaching, mentoring, and facilitation abilities.
• Strong analytical and problem-solving capabilities.
• Effective stakeholder management and influencing skills.
• Excellent verbal and written communication skills.
• High attention to detail and commitment to quality.
• Project management and organizational skills.
• Able to manage multiple priorities in a fast-paced logistics environment.
• Continuous improvement mindset with strong business partnering capabilities.
• Customer-focused with a commitment to operational excellence.
• Mathematical Skills: Ability to analyze operational data, KPIs, quality metrics, and productivity reports.
• Ability to interpret statistical reports and identify trends for decision-making.
• Comfortable working with numerical analysis, forecasting, and reporting.
• Strong presentation and facilitation skills.
• Conflict resolution and coaching capabilities.
• Change management skills.
• Time management and prioritization abilities.
• Decision-making based on data and business insights.
• Ability to work independently while collaborating across multiple departments.

Skills & Competencies

• Strong leadership and people management skills.
• Excellent coaching, mentoring, and facilitation abilities.
• Strong analytical and problem-solving capabilities.
• Effective stakeholder management and influencing skills.
• Excellent verbal and written communication skills.
• High attention to detail and commitment to quality.
• Project management and organizational skills.
• Able to manage multiple priorities in a fast-paced logistics environment.
• Continuous improvement mindset with strong business partnering capabilities.
• Customer-focused with a commitment to operational excellence.
• Mathematical Skills: Ability to analyze operational data, KPIs, quality metrics, and productivity reports.
• Ability to interpret statistical reports and identify trends for decision-making.
• Comfortable working with numerical analysis, forecasting, and reporting.
• Strong presentation and facilitation skills.
• Conflict resolution and coaching capabilities.
• Change management skills.
• Time management and prioritization abilities.
• Decision-making based on data and business insights.
• Ability to work independently while collaborating across multiple departments.

Benefits

Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

Pay

The expected base pay range for this position is $82,560 – $103,200 Annual. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Schedule

Full Time

Job Posting Title

Manager, Training

Location

USA - Chandler, E. Palomino Dr. Division: Solutions