Manager

About the role

The Senior Change Management Leader – AI Adoption will drive the organizational change management (OCM) strategy, user enablement, and business adoption for artificial intelligence (AI) and Generative AI initiatives across Marsh’s Business and Client Services (BCS) organization. Partnering directly with business leadership, product owners, and IT engineering squads, this role ensures that deployed commercial and operational AI solutions are seamlessly adopted by business end-users and IT teams to realize targeted ROI and productivity outcomes.

Responsibilities

• AI Change Strategy & Execution: Formulate and execute comprehensive change management frameworks tailored for AI adoption across Health, Wealth, and Career business lines and operational units.
• Stakeholder & Business Alignment: Work closely with senior business executives, practice leaders, and IT architecture teams to integrate change strategy with AI product roadmaps and business priorities.
• Enablement & Training: Design and roll out role-based training programs, AI literacy campaigns, and onboarding materials to upskill consultants, operations staff, and IT teams.
• Human-in-the-Loop & Trust Advocacy: Establish feedback mechanisms (such as capturing manual overrides and model accuracy reviews) to build user trust, transparency, and explainability around AI outputs.
• Adoption Tracking & Value Realization: Define key performance indicators (KPIs) to measure adoption rates, user proficiency, usage frequency, and business value realization across deployed AI use cases.
• Change Communication: Develop and deliver targeted communications that reinforce AI adoption goals, celebrate early wins, and sustain a culture of continuous learning and innovation.

Qualifications

• Experience: 10+ years of progressive leadership in Organizational Change Management (OCM), Digital Transformation, or Strategic Management Consulting.
• AI & Digital Transformation: Proven track record of leading change management initiatives for enterprise AI, Generative AI, analytics, or complex cloud transformation programs.
• Industry Domain: Background in Financial Services, Insurance, HR Consulting, Risk Management, or Professional Services is strongly preferred.
• Methodologies: Deep expertise in formal change management methodologies (e.g., PROSCI, ADKAR, Kotter) applied to tech-enabled business transformations.
• Location Presence: Based in or locally accessible to the NY–NJ metropolitan area to support on-site engagement at Marsh’s NYC headquarters.
• Executive Presence: Outstanding oral and written communication skills with the ability to bridge complex technical AI concepts with business stakeholders.