Manager, Practice

About the Role

Responsible for the activities of team members within practice(s) and oversees the delivery of optimal patient flow and patient satisfaction in collaboration with a dyad partner. Serves as a liaison between providers, team members, and directors in daily operations, handling charge capture processing, standard work, process improvement, and practice staffing. Manages team member performance, development, and policy adherence.

Responsibilities

• Collaborate with dyad partner to manage patient flow while adhering to standard work, prepare work schedules, handle charge capture, and identify opportunities for process improvement.
• Create an environment that promotes patient satisfaction, ensuring patients, families, visitors, customers, and employees are treated with kindness and respect.
• Monitor patient satisfaction data and meet established targets, addressing concerns and complaints in a timely and effective manner.
• Develop action plans to enhance patient satisfaction within the practice.
• Assist in the development and management of operational and capital budgets in collaboration with providers and directors.
• Monitor and manage labor and expenses within the practice.
• Oversee interviewing, recruitment, hiring, retention, performance monitoring, corrective action, and termination of team members, consulting with Human Resources and providers as needed.
• Monitor time and attendance records and prepare/report payroll for team members.
• Foster team member engagement and develop a culture of excellence and professionalism within the practice.
• Hold regular team meetings and ensure timely communication with team members, providers, and leadership.
• Participate in organizational initiatives, continuously monitoring processes and services for quality, cost, effectiveness, and efficiency.
• Implement recommendations to improve operational efficiency and introduce new services.
• Ensure recommended patient education materials and programs are developed and implemented.
• Ensure services comply with state and federal regulations, organizational policies, and accreditation/compliance requirements.
• Assume a leadership and training role, delegating appropriately to facilitate safe, quality patient care in a cost-effective manner.
• Review and monitor operational reporting tools, creating action plans for identified opportunities.

Qualifications

• Required: Associate's Degree or equivalent in business, management, or a related area.
• Preferred: Bachelor's Degree or equivalent in business, management, or a related area.
• 3 years of relevant experience in healthcare, medical practice, or related work.
• 1 year of recent and relevant supervisory or management experience.

Physical Demands

• Lifting: Seldom up to 10 lbs (from pallet to waist, waist to waist, waist to chest, waist to overhead).
• Carrying: Seldom up to 10 lbs (bilateral and unilateral).
• Pushing/Pulling Force: Seldom up to 10 lbs.
• Postures: Frequently sitting; occasionally standing and walking; seldom forward bend (standing or sitting), trunk rotation (standing or sitting), or reaching above shoulder.
• Handling: Occasionally; seldom forceful grip (>5 lbs) or forceful pinch (>2 lbs).
• Finger/Hand Dexterity: Frequently.

Benefits

• Comprehensive benefits package covering financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv.
• Discounts on restaurants, phone plans, spas, and more.
• Optional identity theft protection, home, and auto insurance.
• Traditional and Roth retirement options with service contribution and match savings.

Schedule

• Employment Type: Full time
• Shift: Day (8:00 AM - 5:00 PM)
• Weekly Scheduled Hours: 40
• Days Worked: Monday - Friday
• Weekend Frequency: None