Practice Manager $2,000 Sign on Bonus

Core Responsibilities

• Hire, train, supervise, coach, mentor and manage a multi-disciplinary team of 15+
• Ensure the center is a Great Place to Work and our teams are engaged and thriving; build a culture of engagement and demonstrate the Values and Service Behaviors at all times
• Support operational initiatives, drive their team towards achieving patient satisfaction and clinical outcomes measured via a variety of metrics
• Ensure clinic operations are running smoothly and safely on a daily basis, including ensuring there is adequate staffing each day, arranging coverage for any call-offs or scheduled PTO and ensuring that all Standard Operating Procedures are followed
• Drive results for patients in Oak Street Health's care model by ensuring that standard meetings, huddles and best practices for preventive care are being followed
• Lead the implementation of in-clinic operational initiatives, including training the team on new initiatives and workflows
• Ensure our patient scheduling processes are executed efficiently
• Oversee our clinical and community areas, including handling any building-related issues in partnership with our Facilities team; serve as the point of contact for our alarm monitoring company, who may contact you if the alarm is tripped after hours.
• Use Oak Street Health's proprietary software, reporting systems and chosen EMR to monitor completion of a variety of tasks and workflows

Leadership and Community Engagement

• Partner with the Center Medical Director and Associate Outreach Manager to lead the center as a triad and make collaborative decisions that support the best interests of the patients and team and drive profitability for the center

Required

• 2 or more years of experience in a supervisory role
• Able to work flexible hours as needed, with occasional evenings
• Proficient PC skills
• US work authorization
• Strongly Preferred: Bachelor's or Master's Degree in a related field, 5 or more years of experience in a supervisory role within a clinical setting

Preferred

• Fluency in Spanish or other languages spoken by people in the communities we serve
• Experience successfully driving teams towards achievement of metrics

Skills

• A passion for mentorship and team development
• Able to drive the culture of your center that is collaborative, patient-centric and oriented toward driving results for our current patients and growing our impact with new patients while making it a Great Place to Work for our teams
• A problem-solving orientation and eagerness to identify process gaps and implement practical solutions
• A proactive and adaptable working style- able to cover tasks as they arise and regularly make independent decisions regarding competing priorities
• Impeccable judgment and maturity
• A supportive attitude toward our patient population of older adults
• Able to handle confidential information with discretion