Practice Manager $2000 sign on bonus

About the role

As an Associate Practice Manager at Oak Street Health, you will lead and manage operations at a single primary care clinic location in accordance with company values and standards. You will supervise clinical and non-clinical team members, support operational initiatives, drive your team toward achieving patient satisfaction and clinical outcomes, and ensure the clinic runs smoothly and efficiently on a daily basis.

Responsibilities

• Hire, train, supervise, coach, mentor, and manage a multi-disciplinary team of 15+.
• Ensure the center is a Great Place to Work, fostering team engagement and demonstrating company Values and Service Behaviors.
• Oversee daily clinic operations to ensure smooth, safe, and efficient functioning, including staffing, coverage for absences, and adherence to Standard Operating Procedures.
• Provide an unmatched patient experience and perform service recovery as needed.
• Drive results for patients by ensuring adherence to Oak Street Health’s care model, including standard meetings, huddles, and best practices for preventive care.
• Support the clinical and service team in achieving patient experience, clinical outcomes, and team member experience metrics.
• Lead the implementation of in-clinic operational initiatives, including training teams on new workflows.
• Ensure efficient execution of patient scheduling processes.
• Oversee clinical and community areas, handle building-related issues in partnership with the Facilities team, and serve as the point of contact for the alarm monitoring company.
• Use Oak Street Health’s proprietary software, reporting systems, and EMR to monitor task completion and workflows.
• Partner with the Center Medical Director and Associate Outreach Manager to lead the center as a triad, making collaborative decisions that support patients, the team, and center profitability.
• Perform other duties as assigned.

Requirements

• 2 or more years of experience in a supervisory role.
• Ability to work flexible hours as needed, including occasional evenings.
• Proficient PC skills.
• US work authorization.

Qualifications

• Strongly Preferred:
  • Bachelor’s or Master’s Degree in a related field.
  • 5 or more years of experience in a supervisory role within a clinical setting.
  • Fluency in Spanish or other languages spoken by the communities served (where necessary).
  • Experience successfully driving teams toward achievement of metrics.
  • Experience with Google Suite.
• Other Skills:
  • Passion for mentorship and team development.
  • Ability to foster a collaborative, patient-centric culture focused on results and team well-being.
  • Problem-solving orientation with eagerness to identify and address process gaps.
  • Flexible and positive attitude, comfortable with ambiguity.
  • Proactive and adaptable working style, able to handle competing priorities and make independent decisions.
  • Impeccable judgment and maturity.
  • Supportive attitude toward older adult patient population.
  • Able to handle confidential information with discretion.

Schedule

• Full-time position.
• Anticipated weekly hours: 40.

Pay

The typical pay range for this role is $46,988.00 - $102,000.00 annually. The actual base salary offer will depend on factors such as experience, education, geography, and other relevant considerations. This position is also eligible for a CVS Health bonus, commission, or short-term incentive program in addition to the base pay range.

Benefits

This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families, including:

• Medical, dental, and vision coverage.
• Paid time off.
• Retirement savings options.
• Wellness programs and other resources (based on eligibility).