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Practice Lead - Urgent Care Urbana - Full-time

Frederick Health · Frederick, MD · 1 wk ago
Consulting$22.27–$31.28/hrFull-time

Job Summary

The Practice Lead will manage daily operations of the Frederick Health Medical Group including but not limited to administrative, personnel, clerical, housekeeping, purchasing, and customer service functions. The Practice Lead plans, programs, allocates, and assigns duties to the employees and monitors activities and operations to ensure that the practice successfully meets its objectives and Frederick Health strategic goals and initiatives as aligned with Patient Centered Medical Home.

Required Knowledge, Skills And Abilities

  • Under advisement or in conjunction with Practice Manager: Leadership & Management
  • Models standards of behavior, policies and procedures in accordance with the mission, vision and values of FH
  • Identifies needs & opportunities for clinical and operational growth & improvement
  • Fosters positive relationships between staff and providers
  • Approaches tasks and problem solving through collaborative efforts with stakeholders
  • Fosters a culture of teamwork and accountability
  • Champions, understands, and contributes to initiatives in all aspects promoting employee engagement
  • Supports the Mission of Frederick Health and complies with the Standards of Behavior

Operations

  • No direct supervision of employees
  • May assist Practice Manager in completion of staff evaluations; 90-day and annual
  • May assist Practice Manager in employee progressive disciplinary action
  • Coordinates the operational schedules to ensure practice is resourced to provide high quality and efficient care
  • Oversees office and medical supply inventory including vaccines in compliance with monitoring of expired goods
  • Monitors personnel to ensure that employees are performing their assignments in a manner designed to maintain a high level of patient care and job efficiency
  • Promotes a clean and clutter free facility and coordinates maintenance issues, repairs, and safety/security needs with appropriate system resources
  • Manages patient experience concerns, engages in customer service initiatives; monitors CG-CAPS metrics and addresses customer service opportunities for improvement

Finance/Revenue Cycle

  • Works with CBO leadership to ensure practice level point of service collections/charge entry processes are effective and efficient
  • Affords assistance with billing/collections opportunities as it relates to the cost of services and reimbursement
  • Participates and ensures compliance with coding and reimbursement audits
  • Maintains routine financial reports and identifies areas for improvement including productivity and budget performance

Physical Demands

  • Sedentary – Light Work – Lifting up to 15 pounds on an infrequent basis (less than one lift every three minutes)
  • While work is mostly done sitting, a certain amount of walking or standing is often necessary
  • Ergonomic Risk Factors: Repetition, Moderate walking and standing, Sitting at keyboard/terminal/control console, Working Conditions: Blood borne Pathogen Exposure Risk Category B – MAY have exposure to blood or body fluids, when performing tasks

Reporting Relationship

Practice Manager

Disclaimer

The content of this document reflects the general duties, responsibilities, minimum skills, abilities and competencies necessary to perform the essential functions of the job and should not be considered as an exhaustive detailed description of all the work requirements of the position. Caring for you as you care for the CommUNITY Frederick Health offers a comprehensive and affordable benefits package. Health, Dental and Vision insurance are offered the 1st of the month after 30 days of employment to all employees hired to work at least 20 hours per week and we offer multiple plans to best meet your and your family's needs. Life insurance, Short-Term Income Replacement and Long-Term Disability are employer paid for eligible employees. Frederick Health offers a robust Paid Time Off program for eligible employees. Our 403B retirement plan helps you save for your retirement and includes an employer match to eligible employees. All employees have access to free financial planning sessions. We also offer an educational assistance program to support your education goals as well as an employer paid Employee Assistance Program. Pay is based on experience, skills and education. If position is part-time, salary will be pro-rated based on scheduled hours. The pay range may also vary within the stated range based on specialty if applicable. Non-Exempt positions may have shift differential and/or Overtime paid, if applicable. Hourly range: $22.27 to $31.28

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