Practice Development Manager - Cleveland/Columbus

Objective

The Practice Development Manager (PDM) is responsible for engaging cataract and refractive ophthalmology practice staff to grow utilization of our eyeTelligence platform, and providing on-going field-based practice education, development solutions, clinical staff training, and customer support.

Responsibilities

• Support customers that wish to grow and develop their practices leveraging our Plus program and our eyeTelligence technology platform in the assigned territory to achieve or exceed sales revenue targets.
• On-board and mentor new customers while providing ongoing clinical support, practice education and staff training of tenured accounts.
• Contribute to the increased usage of Bausch + Lomb products while influencing the development of our customers business.
• Collaborate across departments (Surgical Sales, Training, Marketing) to assist in designing or developing programs that align with business strategies and lead to performance improvement.
• Coordinate schedule with sales manager and territory managers and implement customer calls. Manage and maintain schedules and itineraries.
• Conduct quarterly business reviews with premium customers to discuss the past quarter’s performance and to set goals for the coming quarter.
• Leverage company’s marketing alliances to help our customers utilize technologies (i.e., diagnostics) to enhance patient communication and IOL selection.
• Participate in regional team conference calls or webinars to relay information and/or explore additional clinical topics.
• Collaborate with Regional Business Directors and other regional roles to teach best practices, understand and provide resources, troubleshoot situations, and resolve conflicts to achieve sales objectives.
• Build professional and technical knowledge by engaging with customers, attending scientific conferences, training and educational workshops.
• Provide leadership and deliver messaging on a regional level that is consistent with the vision of Bausch + Lomb Surgical and echoes the corporate mission statement.

Qualifications

• Bachelor’s degree or similar training, preferably in science, medical/clinical, business, or a related field
• Three to five years tenure in an eye health practice, sales/clinical/technical applications/administration/management role
• Expanding/growing performance in sales/clinical/technical applications role
• Excellent customer relationships and ability to communicate effectively with healthcare professionals
• Strong interpersonal skills and professional demeanor
• Ability to travel up to 60% of the time
• Effective problem solving and troubleshooting skills
• Excellent organizational skills and ability to prioritize under pressure
• Ability to manage multiple tasks simultaneously
• Proven leadership qualities
• Exhibit resourcefulness and accountability