PRACTICE CRD 3

Responsibilities

• Manage referral work queues and act as the primary contact for referring physicians and new patients.
• Schedule and register patients accurately, ensuring compliance with guidelines and collecting necessary information.
• Explain first appointment procedures to patients in understandable terms and manage patient expectations.
• Secure outside medical records, prioritize scheduling for complex patients, and inform patients about treatment options.
• Carefully coordinate care with various clinical disciplines and external providers to optimize schedules and expedite services.
• Coordinate outpatient and inpatient surgeries, ensure proper communication with patients, physicians, and hospital staff.
• Manage complex scheduling, secure authorizations, and coordinate post-surgical appointments and paperwork.
• Perform cash collection, communicate financial policies to patients, and obtain insurance authorizations.
• Maintain provider open charts, work on denials, and secure complex authorizations.
• Schedule patient appointments, triage telephone calls efficiently, and collaborate with clinical staff in problem-solving patient needs.
• Perform APeX-specific tasks, manage referrals, appointments, and utilize various functionalities for patient care coordination.
• Maintain workplace safety, patient confidentiality, participate in team building, and handle customer service inquiries and complaints.
• Resolve escalated operational issues, provide guidance for process improvements, and act as a primary resource within the department.

Qualifications

• High School graduate or equivalent with four years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience.
• Experience with in-person client service.
• Scheduling patients.
• Strong computer skills, including basic keyboarding skills, and experience with at least two Office-type software programs (i.e., Outlook, Word and Excel).
• Proven ability to navigate through multiple patient records systems.
• Able to sit at a computer terminal with telephone headphones for extended period of time.
• Able to analyze situations, prioritize, and develop solutions and make recommendations.
• Able to work with minimal supervision.
• Able to use good judgment and work independently, at times under the pressure of deadlines.
• Able to access situations prioritize workload, develop solutions and make recommendations.
• Excellent customer service and communication/interpersonal skills, both over the telephone and directly.
• Able to sit at a computer terminal with telephone headphones for extended periods of time.
• Basic math skills required.
• Proven ability to deal with a wide variety of individuals.
• Excellent organizational and problem-solving skills.
• Strong writing skills to include the ability to compose, edit, and proof a wide variety of documents.
• Demonstrated administrative/office coordination skills.
• EPIC/APeX strongly preferred.
• Experience in healthcare, including patient scheduling, insurance verification, and medical record data abstraction.
• Experience in ambulatory settings.
• Prior experience with appointment, ancillary service, or surgical scheduling.
• Bilingual or multilingual capability (Spanish, Cantonese, and Russian).