Practice Coordinator (Tacoma)

About Us

One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. We’re on a mission to transform healthcare, improving the experience for patients, providers, employers, and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses, and mental health concerns have been delighting people for the past fifteen years. In February 2023, One Medical joined Amazon to deliver exceptional healthcare to more consumers, employers, care team members, and health networks.

About the Role

As a Practice Coordinator at One Medical, you will be the onsite lead, supporting your practice team in delivering the highest quality and best experience to our patients. You will champion best practices, ensure operational excellence, and manage daily operations including scheduling, inventory, and facilities. The role involves leading and motivating a team, fostering open communication, and maintaining high-quality patient-centered experiences. You will also handle front-of-house duties, clinical tasks (such as venipuncture and specimen collection), and support facility and IT requests.

Responsibilities

• Ensure operational readiness through team check-ins, staffing reviews, task queue monitoring, and adherence to standard work.
• Provide team support and leadership via training, coaching, mentoring, and recognition.
• Drive performance improvement through active daily management, including office huddle facilitation and monitoring performance metrics.
• Perform inventory management, including ordering supplies, tracking expirations, minimizing waste, and completing counts.
• Support the financial health of the practice by reviewing the office budget and managing copays and the revenue cycle.
• Monitor and respond to Net Promoter Score (NPS) feedback and service recovery cases.
• Partner with clinical leadership and the Operations Manager to support quality health outcomes, patient safety, regulatory compliance, and population health initiatives.
• Use C-I-CARE (a communication framework) in all patient interactions to ensure a positive in-office experience, including intake, scheduling, and billing.
• Handle front-of-house duties such as check-in/check-out, insurance verification, paperwork, and office upkeep.
• Perform clinical duties, including venipuncture, specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs.

Requirements

• At least 1 year of experience in a supervisory or lead role in high-touch customer service or patient-facing healthcare.
• Proven ability to foster strong, collaborative team dynamics and a supportive culture.
• Experience working on collaborative, diverse, and feedback-driven multidisciplinary teams.
• Strong written and verbal communication skills.
• Successful completion of One Medical clinical training and state-required education/certifications within the first six months of employment (sponsored by One Medical).
• Relevant experience as a Medical Assistant or Phlebotomist preferred (training provided for those without experience).
• Experience in healthcare, with a solid understanding of billing and insurance, is preferred.
• Proven track record of leading change management and process improvement efforts is a plus.

Physical Demands

Mostly sedentary work duties require exerting up to ten pounds of force occasionally and/or small amounts of force frequently. Sedentary work typically involves sitting most of the time but may include walking or standing for brief periods.

Pay

The range for this role is $28.00 to $30.00 per hour based on a standard full-time schedule. Total compensation may vary based on factors such as skill sets, depth of experience, and work location.

Schedule

This is a full-time role, working 40 hours per week, Monday through Friday, 8:00 AM to 5:00 PM. The position is based in-person at our Tacoma office (5006 Center St Ste R, Tacoma, WA 98409) and focuses on our Senior Health member population (age 65+).

Benefits

• Taking care of you today:
  • Paid sabbatical for every five years of service.
  • Free One Medical memberships for yourself, friends, and family.
  • Employee Assistance Program – free confidential services for stress, anxiety, financial planning, and legal issues.
  • Competitive medical, dental, and vision plans.
  • Pre-tax commuter benefits.
  • PTO cash outs – option to cash out up to 40 accrued hours per year.
• Protecting your future for you and your family:
  • 401K match.
  • Credit towards emergency childcare.
  • Company-paid maternity and paternity leave.
  • Paid Life Insurance – One Medical covers 100% of the cost of Basic Life Insurance.
  • Disability insurance – One Medical covers 100% of the cost of Short Term and Long Term Disability Insurance.
• Additional benefits for practicing clinicians:
  • Malpractice Insurance – 100% covered.
  • UpToDate Subscription – an evidence-based clinical research tool.
  • Continuing Medical Education (CME) – annual stipend.
  • Rounds – providers end patient care one hour early each week for shared learning.
  • Discounted rate to attend One Medical’s Annual REAL primary care conference.