Practice Coordinator

Responsibilities

• Serve as the primary administrative contact for an assigned neurosurgery provider.
• Cook up daily clinic operations including scheduling, referrals, template management, and patient follow-up.
• Partner with the Practice Manager to support oversight of backend administrative functions and operational workflows.
• Aid in surgical coordination processes by ensuring documentation and authorization readiness in collaboration with internal teams.
• Maintain accurate and timely documentation within EPIC, including patient communications and task management.
• Support reporting, data tracking, and operational metrics as requested.
• Provide administrative coverage for the Practice Manager during planned absences to ensure continuity of operations.
• Reinforce standardized workflows, policies, and service expectations among administrative staff.
• Identify operational gaps or inefficiencies and escalate concerns with recommendations.
• Act as a liaison between providers, clinical teams, authorization teams, and administrative staff.
• Ensure compliance with Columbia University policies, Service Corp standards, and departmental procedures.
• Absorb onboarding, training, and mentoring of new administrative staff as needed.
• Maintain professionalism, confidentiality, and effective communication in all interactions.
• Perform any other duties assigned.

Qualifications

• Minimum of 3 years of administrative experience in a healthcare, academic medical center, or physician practice setting.
• Demonstrated experience supporting physicians or clinical leadership in a fast-paced environment.
• Proficiency with electronic medical records systems (EPIC preferred).
• Strong organizational, communication, and problem-solving skills.
• Ability to manage multiple priorities and work independently with minimal supervision.
• Familiarity with surgical scheduling, referrals, and authorization workflows.
• Advanced proficiency in EPIC and Microsoft Office applications.