Practice Assistant II

About the Role

Step into a role where your work truly makes a difference every day! As a vital member of our clinical operations team, you’ll provide administrative support to ensure our practice runs smoothly and efficiently. In this dynamic, fast-paced role, you’ll be the friendly face that plays a key role in creating a positive, efficient, and compassionate environment for both patients and clinical staff. The Practice Assistant II supports efficient practice operations by providing administrative and patient-facing support under general supervision.

Responsibilities

• Schedule patient appointments and maintain appointment records.
• Greet and assist patients and respond to routine inquiries.
• Manage phone calls, appointment scheduling, and message routing.
• Process billing forms and scan documents into EPIC.
• Request medical records and laboratory results.
• Distribute mail and faxes and prepare routine correspondence.
• Collect patient co-payments as needed.
• Handle messages related to prior authorizations, provider questions, prescription refills, and test results.
• Serve as an EPIC Super User for scheduling, registration, and billing systems (training provided).
• Assist with training staff and perform advanced scheduling functions, including surgical scheduling and schedule management, as needed.

Qualifications

Education

• High School Diploma or equivalent required.

Experience

• 2–3 years of office experience required.

Knowledge, Skills & Abilities

• Proficiency with Microsoft Office and standard office equipment.
• Knowledge of office operations and administrative procedures.
• Strong phone, customer service, verbal, and written communication skills.
• Ability to manage multiple priorities and maintain accuracy in a fast-paced environment.
• Excellent organizational and time-management skills.
• Ability to follow established processes and work effectively within a team.

Benefits

• Medical, Dental, and Vision coverage.
• 403b retirement plan.
• Tuition reimbursement.
• Discounted MBTA pass.

Pay

The pay rate for this position starts at $20.00 per hour, with increases based on the candidate's years of experience. The pay range is $17.71 - $24.94/hourly.

Schedule

• Monday - Friday, normal business hours.
• 40 scheduled weekly hours.
• Onsite at 45 Francis Street.

Why Join Mass General Brigham?

• Join a world-renowned healthcare system recognized for excellence in patient care and innovation.
• Grow your career through professional development and advancement opportunities.
• Enjoy comprehensive benefits including competitive pay, health coverage, retirement plans, and paid time off.