Practice Assistant I

About the Role

Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under close to general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties relate to patient visits including scheduling, check-in, and check-out. Actual job duties may vary by department.

This position does not require direct patient care.

Responsibilities

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders and print appointment schedules.
• Process patient billing forms and scan documents to patient medical record/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• May be required to accept co-payments.
• Handle, screen, and/or take messages related to prior authorizations, referrals, and verify registrations for accuracy.
• May monitor patients in the waiting room and respond to any needs for information.
• Assist in patient flow processes.

Requirements

• High School Diploma or Equivalent required.
• 0-1 year of healthcare office experience required.

Skills

• Basic proficiency with all Office Suite applications.
• Knowledge of office operations and standards, including filing, copying, scanning, printing, and faxing.
• Ability to use phone systems and manage non-routine phone calls, solving routine issues as appropriate.
• Effective written and verbal communication skills.
• Ability to understand written sentences and paragraphs in work-related documents.
• Strong organizational and time management skills to manage multiple tasks effectively.
• Ability to follow established protocols and work within systems.

Additional Details

This is an onsite position located at 275 Charles Street.

Scheduled weekly hours: 40

Employee type: Regular

Work shift: Day (United States of America)

Pay

Pay range: $17.71 - $23.20/hourly (Grade 2).

At Mass General Brigham, base pay is determined by skills, relevant experience, education, certifications, and other essential factors. The provided range is an estimate based on minimum job qualifications.