Practice Ambassador
About the role
We are an elite oral surgery organization committed to delivering exceptional care for our patients and first-class service to our referring doctors. Our practices are built on professionalism, compassion, and clear communication, and our centralized Practice Ambassador team plays a critical role in supporting our patients and the communities we serve.
Responsibilities
- Provide concierge-level customer service while interacting with patients, referring offices, and team members over the phone or via electronic communication
- Answer the phone promptly with a positive, professional demeanor
- Schedule appointments for multiple practices based on each doctor’s preferences
- Schedule appointments to optimize patient satisfaction, provider time, and effective use of exam and treatment rooms
- Manage patient calls related to post-operative and billing questions
- Maintain professional relationships with referring offices
- Maintain confidentiality of all information in accordance with HIPAA
- Perform other related duties as assigned
Requirements
- A high school diploma or equivalent
- One to two years of customer service experience (call center, scheduling, or healthcare preferred)
- Comfortable working in a high-volume, phone-focused environment
- Friendly, professional phone presence with strong communication skills
- Strong computer skills with accurate data entry and documentation habits
- The ability to multitask, stay organized, and follow structured workflows
- A calm, empathetic approach when supporting patients and families
- Reliable, self-motivated, and detail-oriented
- Dental or healthcare experience a plus
- Bilingual Spanish/English preferred
Qualifications
High school diploma or equivalent
One to two years of customer service experience (call center, scheduling, or healthcare preferred)
Comfortable working in a high-volume, phone-focused environment
Friendly, professional phone presence with strong communication skills
Strong computer skills with accurate data entry and documentation habits
The ability to multitask, stay organized, and follow structured workflows
A calm, empathetic approach when supporting patients and families
Reliable, self-motivated, and detail-oriented
Dental or healthcare experience a plus
Bilingual Spanish/English preferred
Skills
- Customer service skills
- Phone communication skills
- Data entry and documentation skills
- Appointment scheduling
- Confidentiality and HIPAA compliance
Benefits
- Competitive pay with bonus potential and annual merit reviews
- Medical, Dental, Vision, and Life Insurance
- Health Savings Account (HSA) with HDHP options
- PTO, Sick Time, Paid Holidays, and Paid Parental Leave
- Short- and Long-Term Disability
- 401(k) Plan with Company Match
- Employee Assistance Program (EAP)
Pay
Competitive pay with bonus potential and annual merit reviews
Schedule
Monday–Thursday 8:00am–5:00pm, Friday 8:00am–3:00pm