Practice Administrator - Littleton Internal Medicine Associates

About the role

The Practice Administrator oversees day-to-day operations of one or multiple medical clinics, including front office and back-office administration. Working closely with the lead physician, the administrator ensures clinical quality, growth, and financial objectives are met while maintaining excellent patient and employee engagement.

Responsibilities

• Directly accountable for front office and back-office administration, including hiring, scheduling, reception, billing, and procurement of essential equipment and supplies.
• Reviews and analyzes financial reporting data to identify trends in operating costs and budget variances.
• Partners with the Regional Operations Director to address and implement action plans targeting continuous improvement.
• Accountable for the Profit & Loss performance of each medical clinic within the area of responsibility, alongside the lead physician.
• Monitors and plans budgets and expenses to ensure efficient and cost-effective clinic operations.
• Promotes medical staff compliance with legal and regulatory requirements by monitoring clinic operations and initiating change when needed.
• Implements practices to improve performance across all key performance indicators.
• Ensures the clinic is safe, secure, maintained, and properly sanitized, adhering to highest standards and OSHA protocols.
• Enforces Alpine Human Resources policies and procedures.
• Addresses issues raised by providers, employees, and patients, collaborating with Colorado Physician Partners or Alpine leaders to resolve them.
• Responsible for patient satisfaction and associate engagement results.
• Maintains open lines of communication throughout the organization and promotes visibility within the clinic.
• Actively supports programs and events that build knowledge, skill development, and joy in the workplace.
• Collaborates with Human Resources on recruiting, onboarding, performance management, staffing, and performance improvement.
• Develops and maintains working knowledge of all functions within the Colorado Region.
• Ensures compliance with all federal, state, and local laws and regulations.

Requirements

• High School Diploma/GED required; Bachelor’s degree from a four-year college or university preferred.
• Experience leading cultural change and significant performance improvement efforts within a healthcare environment.
• Ability to demonstrate teamwork and collaboration to foster a healthy work culture.
• Ability to provide high-quality service to patients, customers, and team members.
• Working knowledge of Microsoft Office applications, including Excel.
• Knowledge of office management techniques and practices.
• Computer literacy.

Skills

• Leadership style emphasizing collaboration, communication, service, transparency, and teamwork.
• Results-oriented and persistent in achieving success with an inspiring vision of the future.
• Highly personable, approachable leader who can promote and maintain momentum and enthusiasm for quality, performance, and service excellence.
• Experience and comfort working within a highly matrixed environment.
• Ability to analyze strengths and areas of opportunity and lead cogent planning with individuals and groups.
• Inclusive leader with outstanding interpersonal skills, empowering, motivating, and challenging staff while holding them accountable.
• Open and non-competitive leadership style that promotes partnerships and builds trust and strong relationships.

Pay

Salary Range: $85,000 - $110,000. Eligible for quarterly performance bonus based on individual and/or company performance.

Benefits

• Medical, dental, and vision insurance.
• 401(k) retirement plan.
• Paid time off (PTO).
• Employee Assistance Program (EAP).