Practice Administrator

Operational Management

Oversee operations for all practice locations.
Responsible for management of direct reports to include hiring, training, development, support, performance management, and termination of staff in partnership from Human Resources.
Act as liaison between the practice and any external or affiliated surgery centers and facilities.
Identify and implement procedural changes and solutions for inefficiencies practice wide.
Act as a liaison for the doctors to relay clinical, operational, or other issues or concerns may have via appropriate communication methods to various other parties (staff, leadership, regional support services, etc.).
Meet with the Regional leadership, Regional Manager (RMO) or Regional Director of Operations (RDO) and doctor leadership on a regular basis to provide recommendations, reporting, and insights.
Develops insights and initiatives based on supported data and analytics to drive optimal clinical and surgical performance by doctors.
Aid in other local governance areas as defined by EyeSouth and Practice Managing Partner(s).
Collaborate and participate in special projects as defined by RDO or Division President.
Oversee revenue cycle management (RCM) metrics; identifies areas of opportunities based on coding trends, reimbursement, and denials.
Host regularly scheduled doctor, leadership, and all-staff meetings.
Analyze trends and metrics to develop solutions, programs, and policies.
Work closely with RMO, RDO, management team, doctors, marketing, physician liaison, and employees to improve work relations, build morale, and increase productivity and retention.
Ensure effective supervision and training of practice staff, encourages optimal performance, and maintains compliance with operating procedures and governmental regulations.
Maintain awareness of developments in the local market and provide recommendations regarding appropriate responses and strategies; ensure implementation of planning initiatives.

Fiscal Management

Understanding and management of the monthly and annual profit and loss statement (P&L)
Accountable for maintaining practice expenses and revenue based on planned annual fiscal budget and understanding of the general ledger
Oversee practice leaders to achieve monthly and annual budget goals; continuously identify opportunities for improvement
Collaborate heavily with regional and doctor leadership, and shared services on annual capital equipment and operational budget creation process.
Maintain a fiduciary responsibility regarding expenses and manage the annual budget to ensure practice is meeting key performance indicators (KPIs)
Track and monitor cash management process including end of day reconciliation, weekly cash deposits, and time of service collections.
Ensure practice stays within range of EyeSouth KPIs and metrics; setting new processes or procedures to meet all set performance goals.
Aid Doctor Compensation team by tracking expenses, cost of goods sold (COGS) and collections for annual doctor compensation true-up process. Suggest salary draw changes to prevent the doctors from entering a deficit.

Practice Leadership

Provides guidance and input on performance management, workforce planning and succession planning
Coordinating and assisting leadership team with annual focal reviews.
Oversees payroll functions related to approval of timecards, mileage and other business-related expense reimbursements, PTO approvals.
Responsible for reviewing and approving the bi-weekly payroll register for the practice.
Design and track any staff incentive or employee retention programs for practice development initiatives partnering with HRBP and regional leadership when appropriate.
Manage and approve doctor time off and schedules based on their individual employment agreement
Manage doctor relations with patients, staff, and referring communities.

Marketing

Aids in developing the content material and placement of all printed, internet and scripted marketing materials and tools (brochures, newsletters, recall cards, advertisements, etc.)
Aids in the development and administration of ongoing marketing efforts to inform current and potential patients regarding services available; also monitors effectiveness of such efforts through appropriate measures and review.
Aids in introducing new doctors and services to the public and medical community.
Maintains positive and loyal relationships among referring specialists, actively solicits and resolves areas of concern, and provides appropriate training and coordination assistance for referring offices.
Works in collaboration with the physician liaison and corporate marketing on projects to promote the organization, doctors, and services.

Compliance & Quality Assurance

Assist with ensuring adherence with HIPAA, OSHA, CMS and other healthcare regulations
Maintain accurate documentation and audit readiness
Develop and implement policies and procedures for safety and privacy
Ensure all medical record processes and procedures run efficiently and accurately
Understand and accept responsibility for reporting potential or suspected errors to Compliance Officer
Oversee MIPS reporting and auditing process annually
Train staff in the proper documentation required by MIPS; decides on annual improvement activities and document implementation; complete any audit requests.