Practice Administrator

P&L Ownership

P&L ownership, to include revenue growth, cost containment, analysis of the impact of operational decisions to profitability including annual budget preparations.

Monitor Patient Access

Monitor patient access through key reporting to ensure clinician time is fully utilized. This includes driving operational strategies to reduce late cancellations, no-shows and improve fill-rates to drive volumes and maximize patient access.

Site Visits

PA is responsible for regular site visits to satellite and outreach clinics for process analysis to ensure efficiency of daily practice functions and staff support.

Revenue Cycle Performance Metrics

Accountable to evaluate and drive front end revenue cycle performance metrics to assure timely chart completion, charge capture, clean and timely claim submission collaborating with RCM team and vendors to maintain a strong and healthy AR.

Operational Excellence

Responsible for holding monthly meetings with physicians and staff to solve workflow problems, build camaraderie and improve patient experience. Holds staff accountable for performance deficiencies and applies necessary corrective action.

Internal Relationships

Maintains strong working relationships with internal departments to support regional and practice initiatives and needs.

Staff Management

Manages and/or oversees the recruiting, interviewing, hiring, and onboarding of staff. Oversees the management of staffing needs for the practice by ensuring the availability of properly trained personnel.

Information Systems Proficiency

Maintain proficiency in all information systems, including EHR and PACS systems.

Special Projects

Takes ownership of special projects, research data and follows through with detailed action plans and/or required proformas.

Compliance and Reporting

Implements and ensures compliance with local and corporate policies and procedures. This includes responding to requests and audits from internal departments. Actively monitors and reviews monthly financial, operational and revenue cycle reports, including revenue integrity reports, to ensure KPIs and financial targets are met.

New Strategic Business Plans

Implement new strategic business plans as it relates to organic growth initiatives and expansion of services.

Customer Relationships

Responsible to ensure excellent customer relationships by responding to patient complaints and cultivating strong relationships with referral sources and hospital partners, inclusive of monitoring referral trends and intervening when necessary.

Daily Reconciliation

Oversees daily reconciliation of over-the-counter collections and daily deposits according to policy.

Practice Compliance

Directs the preparation of information required by the Compliance Department and ensures that all staff are properly educated as directed by the Compliance Department and tasks are completed and resolved according to deadlines set. This includes adherence to SOX controls.

Corporate Meetings

Attend corporate Practice Leader, Specialty, and RCM meetings as required.

Education and Experience

Education Qualifications: Bachelor’s Degree preferred. Equivalent combination of relevant education and experience will be considered.

Experience: 3 – 5 years of healthcare management experience required. 4 years experience in a healthcare clinic. Experience with NextGen, Phreesia, & Epic preferred.

Skills and Abilities

Knowledge of the local community health care environment sufficient to interact with other health care systems, providers and administrators. Understanding of medical office operations sufficient to oversee its operations and provide support to the Practice Medical Director and physicians. Skill in exercising a high degree of judgment, discretion and decision making necessary to achieve organizational objectives. Must possess analytical skill sufficient to organize and prepare comprehensive reports. Ability to organize and integrate organizational objectives to meet deadlines. Demonstrated ability to effectively communicate in verbal and written forms. Ability to complete assignments and job duties on time with the versatility to work on both financial and analytical projects. Strong business background and strong computer skills (MS Word and Excel competencies are a must). Excellent verbal and written communication skills. People management skills and the ability to work independently and as part of a team. Up to 75% travel required as needed.

Benefits and Compensation

Benefits offered include, but are not limited to: Medical, Dental, Vision, Life, Disability, Healthcare FSA, Dependent Care FSA and HSAs, as well as a 401k plan and Employee Stock Purchase Program. Some benefits are provided at no cost, while others require a cost share between employees and the company. Employees may also select voluntary plans and pay for these benefits through convenient payroll deductions.