Practice Administrator - Emergency Medicine - University of Michigan Health - Sparrow Hospital

About the Role

Act as the operational administrator for the site Vituity leadership and as the interface for the practice to the hospital and community. Provide direct, business operations support to medical directors, site physician partners, advanced providers, and scribe employees.

Responsibilities

• Act as the front-line liaison for the provider team with hospital C-Suite, nursing leadership, nursing staff, and Vituity support team.
• Provide executive support to the site medical director and site management team to meet contract expectations.
• Support all site financials, including contract stipends, expense reimbursements, and site payroll timecards.
• Serve as the super user for all Vituity software applications and as a point person for hospital software and hardware systems.
• Provide support to Vituity providers acting as a percipient witness in criminal or civil disputes, including receiving and routing subpoenas, scheduling depositions and trial testimony, developing a provider fee schedule, and coordinating with malpractice carriers.
• Manage office operations, including meeting management, office systems, supplies, site events, and customer service.
• Facilitate all aspects of the daily patient census and attend daily multi-disciplinary rounds (as applicable to the practice line).
• Oversee all aspects of the site clinical schedules to ensure adequate coverage with no disruption to patient care.
• Collect, track, and analyze all site financial and operational data.
• Lead project management for site operational programs, including Operations Meetings, Patient Experience Program, Quality/Performance Improvement Program, Advanced Provider and/or Scribe Programs, and Student or Resident rotations.
• Ensure all aspects of recruiting and on-boarding are completed for new providers, employees, locums, reservists, residents, and students.
• Ensure all licensed providers complete recredentialing timely for licensing, certificates, and credentials required by Vituity and the hospital Medical Staff Office.
• Ensure compliance with Vituity and hospital programs, as well as other mandated training or requests for all site partners and employees.
• Act as the point person for all Vituity People Operations (Human Resources) relations, including ensuring accurate site roster and compliance with employment law and Vituity policies.
• Develop and maintain site orientation checklists and manuals.
• Collaborate with the Medical Director and Site Management Team in developing and maintaining site practice policies and procedures.
• Oversee all medical records and data submission to Revenue Cycle Management in a timely manner, ensuring appropriate charge capture and follow-up.
• Ensure billing and documentation compliance through completion of site WIP/TAD lists, answering provider questions, and participating in monthly meetings with the Revenue Cycle Management billing team.
• Complete mandated forms and requests, including death certificates, physician office requests, state-specific Workers Compensation and Motor Vehicle Department reporting compliance, and pharmacy requests.

Requirements

• Two to three years of experience in an office or healthcare setting required.
• Associate or Bachelor’s degree in Business Administration, Human Resources, or related field strongly preferred.
• Experience working in the healthcare field is preferred.
• Knowledge of healthcare and medical terminology preferred.
• Knowledge of general Human Resource principles preferred.
• Knowledge of Federal, State, and County Agencies who regulate the Healthcare Industry preferred.
• Intermediate to advanced MS Excel, Word, PowerPoint, and Outlook skills.
• Strong consultation skills and the ability to seek out information.
• Strong work ethic, organizational skills, and interpersonal skills.
• Ability to prioritize and work in a stressful environment.
• Ability to be self-directed, motivated, and sensitive to deadlines.
• Ability to express ideas and convey information effectively in verbal and written communications.
• Able to create a positive environment, understand client/customer relationships, and promote Vituity’s positive image.
• Ability to understand and apply information management principles, data analysis interpretation, and continuous quality improvement tools/methodologies.
• Ability to maintain flexibility, cooperation, and participate in cross-organizational performance improvement activities.
• Ability to use office equipment and automated systems/applications/software at an acceptable level of proficiency.
• Ability to establish and maintain effective working relationships as required by the duties of the position.
• Ability to read, understand, and communicate in English sufficient to perform the duties of the position.
• Ability to evaluate and convey information in legible reports to Human Resource, Finance, and Executive groups.

About the Practice

The role supports a multi-site system, including:

• Sparrow Eaton Hospital – Charlotte, Michigan
• Sparrow Ionia Hospital – Ionia, Michigan
• Sparrow Okemos Hospital – Okemos, Michigan
• Sparrow Hospital – Lansing, Michigan (Level I Trauma Center and Comprehensive Stroke Center)

Sparrow Hospital features a 75-bed main Emergency Department plus a 20-bed fast track, with an annual volume of 75,000 patients and a 20% admit rate. The practice serves a diverse patient population with a good mix of acuity and has all sub-specialty backup available. Vituity-staffed hospitalists offer integrated care solutions at this site.

About the Community

Lansing, Michigan, the state’s capital, offers a unique blend of urban energy and Midwestern charm. Located in the heart of Michigan’s Lower Peninsula, Lansing boasts a vibrant job market with major employers like Michigan State University, Sparrow Health System, and General Motors.

• Famous landmarks include the Michigan State Capitol and the nearby MSU campus with its beautiful gardens and Wharton Center for Performing Arts.
• Outdoor enthusiasts enjoy the Lansing River Trail and Potter Park Zoo.
• Seasonal weather includes colorful autumns, snowy winters, and mild summers, providing year-round activities.
• Lansing’s schools, including East Lansing Public Schools, are well-regarded, and its cost of living is affordable.
• The city’s friendly community, cultural diversity, and proximity to Detroit, Grand Rapids, and Lake Michigan make it an ideal place to live and work.

Benefits

• Superior health plan options, including dental, vision, HSA/FSA, life, and AD&D coverage.
• Top-tier 401(k) retirement savings plans with a $1.20 match for every dollar up to 6% plus discretionary profit-sharing contributions (eligible January following 18 months of service).
• Generous paid time off starting at 3-4 weeks annually.
• Student Loan Refinancing Discounts.
• Professional and Career Development Program.
• Employee Assistance Program (EAP) and travel assistance.
• Wellness program.
• Purpose-driven culture focused on improving the lives of patients, communities, and employees.

Benefits for part-time and per diem roles vary. Please speak to a recruiter for more information.