Practice Administrator

About the Role

The Practice Administrator is responsible for, but not limited to, the on-site operational management and support of Sound Physicians practice. The Practice administrator will be a main point of contact with the hospital, working with hospital leadership and support staff to manage practice operations. The Practice Administrator will have a visible presence at the hospital, supporting the practice clinical team and removing operational barriers. This role will build and maintaining professional relationships with the entire practice team, hospital C-suite executives, case management, community providers and specialty physicians.

This role requires you to reside in the Washington Sound area.

Essential Duties and Responsibilities

Practice Operations and Support

• Participating in setting strategic direction of the medical group in collaboration with medical director to include patient care, physician employment and staffing models, strategic planning, marketing, and financial performance
• Acting as the front-line liaison for the provider team with hospital C-Suite, nursing leadership, and Sound operational team
• Providing executive support to the practice medical director and practice team to meet contract expectations
• Contract Management, maintaining awareness and tracking of contract renewal timelines and annual escalator anniversary dates
• Providing office management functions to include, but not limited to, all aspects of meeting management, office systems, supplies, practice events
• Collaborating with Medical Director and Practice Management Team in developing and maintaining site practice policies and procedures
• As applicable to the practice line, facilitating all aspects of the daily patient census/reconciliation and daily multi-disciplinary rounds
• Establishing reports/trackers as needed to promote visibility to practice performance
• Ensuring all aspects of recruiting are executed, including coordination of onsite interviews with hospital leadership, promoting a positive candidate experience (interviewing and site visits)
• Ensuring all aspects of on-boarding and orientation are completed for new clinicians as well as locums & ambassadors
• Developing and maintaining practice orientation checklists and policies
• Ensuring all licensed providers complete their recredentialing in a timely manner and appropriately for their licensing, certificates, and credentials required by Sound and hospital Medical Staff Office. Ensuring compliance with reappointments and monitors state licenses expirables
• Ensuring clinicians obtain hospital privileging and payer enrollment is complete prior to patient care
• Managing relationship with hospital Medical Staff Office, troubleshooting barriers to on-time starts
• Ensuring billing and documentation compliance for the practice
• Ensuring clinicians participate in mandatory compliance training and remediation, if required, and that clinicians timely query responses and participation in compliance activities
• Participating in all medical group training offered by Sound pertinent to role and responsibilities
• Supporting clinicians in open enrollment for benefits on annual basis, demonstrating an understanding of Sound's benefits plan. Supporting clinicians through entry of life event changes in Sound's HR Information System
• Acting as the point person for all Human Resources relations to include, but not limited to, ensuring accurate practice roster and compliance with employment law and Sound policies
• Administratively supporting clinician employment agreement amendments for team members
• Acting as the super user for all software applications and as a point person for hospital software and hardware systems
• Establishing and maintaining group norms for the practice team, at direction of medical director
• Maintaining visual/management boards to support team communications and recognition
• Training/mentoring practice coordinators, as requested
• Encouraging practice participation in Sound bedside/colleague engagement surveys

Financial Operations

• Collecting, tracking, and analyzing all site financial and operational data
• Reviewing and validating shift and productivity data for appropriate processing by payroll each month. Reviewing Physician incentives/bonuses and process for timely payment
• Reviewing P&L for performance and participating in budget creation and maintenance
• Creating and optimizing clinical schedule, ensuring accurately documented shifts for payroll processing. Promoting practice sustainability with no disruption to patient care 120 days in advance
• Participating and supporting the Monthly Operating Review and Monthly Performance Reviews focused on practice financial, clinical, and operational performance
• Participating in proforma development and pricing changes
• Providing support for all site financials to include, but not limited to, contract stipends, expense reimbursements

Client Retention

• Acting as an ambassador for Sound, promoting opportunities for the medical group to expand impact
• Serving as general administrative liaison to hospital executives and staff regarding hospital needs
• Coordinating practice events, (team meetings, JOCs, etc.) and ensuring client facing materials are refreshed with Sound current standards
• Maintaining hospital contact information and documenting contact changes in Salesforce
• Understanding Contract terms and Sound team's responsibility to execute, including renewal dates and payment terms
• Ensuring accuracy of PCP database and distribution of PCP list. Managing PCP outreach for patient list

Values

• Collaboration: Demonstrates the ability to work well with others to accomplish a goal and get the work done; takes opinions of others into consideration; includes others in the decision-making process
• Customer-focus: Puts customer (internal and external) needs first and makes customers their top priority
• Bias toward action: Has a order to make progress against larger goals. focus on progress rather than perfection. Breaks things into bite-sized pieces in
• Likes people: Genuinely enjoys engaging with and helping others; feels a sense of accomplishment through helping and working with other people
• Strategic thinker: Demonstrates the ability to look at the big picture and proactively develop a plan of action
• Resourcefulness: Proactive willingness to utilize available information and tools to figure things out

Knowledge, Skills, and Abilities

• Intermediate Microsoft Office proficiency (i.e. Outlook, Excel and PowerPoint)
• Knowledge of relevant state and federal healthcare regulations
• Intermediate understanding of financial and budgeting processes/principles
• Knowledge of HR information systems and basic HR knowledge
• Intermediate knowledge of healthcare informatics, including quality measures

Education and Experience

• Bachelor's Degree in business administration, healthcare administration or similar related field of study or equivalent work experience
• 5+ years' experience working in healthcare operations. Experience managing a physician group practice or in a hospital, preferred

Pay

$80,000-115,000 annually. In addition, Program Administrators are eligible for a bonus opportunity. Exact pay will be determined based on candidate experience, geographical location, and size/complexity of the program being supported.