PRACT COMMUNICATION COORD

About the role

The Practice Communications Coordinator is primarily responsible for answering incoming calls to the Centralized Communication Center in a polite, professional, and efficient manner. The coordinator will be the initial point of contact for all patients and this interaction will function as a key component to the overall patient experience.

Responsibilities

• Schedule office appointments and procedures
• Take accurate phone messages
• Make reminder calls to patients per office protocol
• Take accurate Rx refill requests and send them through Epic to provider pools
• Ensure referrals are in the system for upcoming appointments
• Flag offices for patients coming with high balances
• Send out new patient packets
• Scan documents
• Work WQs
• Recommend workflow efficiencies to improve the patient experience
• Provide patients with information on physicians, directions to locations, and educational materials
• Answer patient or physician questions
• Interview callers to obtain a full understanding of the information being requested
• Provide high quality customer service on every call
• Promote teamwork and call center success
• Responsible for satisfying the customer and maintaining the image of Mercy Medical Center

Requirements

• High school diploma or GED
• Preferred minimum 1 year of experience in a similar role within a medical office environment
• Preferred minimum 1 year of call center experience
• Ability to read, write, and speak English in an understandable manner
• Ability to work independently and make independent decisions when circumstances warrant
• Ability to effectively communicate and deal tactfully with personnel, visitors, patients, physicians, customers, and the general public
• Flexibility, personal integrity, and ability to function effectively as a team
• Ability to follow written and oral instructions
• Demonstrate outstanding interpersonal skills via telephone
• Use time efficiently
• Work effectively with available resources to meet deadlines and enhance performance
• Work and communicate effectively with all members of clinic staff
• Demonstrate flexibility to meet demands and goals of the clinic
• Demonstrate knowledge of clinic operations and related policies
• Provide care for adolescent, adult, and geriatric populations

Skills

• Computer proficiency and technical aptitude with ability to utilize Microsoft Word, PowerPoint, Excel
• Microsoft Outlook
• Meditech (if applicable to position)
• Epic (if applicable to position)
• Performance Manager/NetLearning

Benefits

• Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
• 403(b) retirement plan with generous company match and “catch up” provision
• Paid Time Off (PTO) & company paid holidays
• Tuition reimbursement
• Mental health resources and other employee‑related wellness opportunities through the Employee Assistance Program
• Employer‑paid short‑ and long‑term disability benefits for eligible employees
• Voluntary benefits discounts on auto & home insurance and Verizon plans
• Mercy’s Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy’s Mission and Values

Pay

Min USD $17.83/Hr. Max USD $26.75/Hr.