Power Systems Field Service Supervisor - Bensalem, PA

Responsibilities

• Serve as the primary point of contact for internal and external customers, maintaining clear communication and ensuring high levels of customer satisfaction.
• Manage service operations systems (CE App, D365, GPS tracking) to monitor technician activity, job progress, and overall field performance.
• Process service calls, approve technician time, create detailed work orders, and coordinate parts delivery to job sites.
• Schedule both field and shop repairs while reviewing work-in-progress (WIP) and long lead-time items (LLTI) to maintain operational efficiency.
• Support team performance through regular reviews, team meetings, and collaboration with cross-functional stakeholders.
• Enforce and uphold all company policies, with a strong emphasis on adherence to safety regulations and safe work practices in both field and shop environments.
• Champion company mission, core values, and safety-first culture, contributing to operational excellence and organizational growth.

Requirements

• High School Diploma or equivalent is required.
• Minimum 8 years experience in the power generation and/or heavy equipment industry with progressive maintenance/repair supervisory experience which provides the required knowledge, skills and abilities.
• Strong project management, time management, team building and leadership skills; ability to work independently and multi-task effectively in a fast-paced environment.
• Excellent communication and interpersonal skills; both verbal and written.
• Experience with Microsoft Office, Excel, Word.

Qualifications

• High School Diploma or equivalent is required.
• Minimum 8 years experience in the power generation and/or heavy equipment industry with progressive maintenance/repair supervisory experience which provides the required knowledge, skills and abilities.
• Strong project management, time management, team building and leadership skills; ability to work independently and multi-task effectively in a fast-paced environment.
• Excellent communication and interpersonal skills; both verbal and written.
• Experience with Microsoft Office, Excel, Word.

Skills

• Project Management
• Time Management
• Team Building
• Leadership
• Communication
• Customer Service
• Microsoft Office Suite

Benefits

• Equal Opportunity Employer

Pay

• TBD

Schedule

• TBD