Field Service Supervisor - Power

Principal Functions & Responsibilities

• Manage the day-to-day operation of assigned field service technicians, utilizing the most qualified Technician while meeting customer demand for timely service visits.
• Accommodate customer requests for service; where technician schedule changes as necessary to meet customer desired timeframe.
• Open work orders by collecting all required information from the customer on the initial phone call.
• Keep customers informed of job progression up to and including conclusion.
• Review all field service work orders for accuracy.
• Prepare and communicate warranty and/or goodwill situations with Technical Communicator.
• Report all invoice disputes related to assigned work orders within your territory and/or assigned personnel.
• Maintain technician productivity at all times, when revenue work is not available, productive maintenance tasks and training requirements must be executed.
• Communicate Technician safety deficiencies to Direct Supervisor including equipment malfunctions, vehicle safety, jobsite issues and any potential hazard that may arise in the day to day operations.

Qualifications

• High School Diploma or equivalent and a minimum two years of Power Systems engine and electrical experience.
• Previous Supervisory experience in a fast paced multi tasking environment is a must for this position.
• Must possess a valid driver’s license with clean driving record. This includes no more than 2 minor violations within the past 3 years and no major violations within the past 5 years (Motor Vehicle Report will be performed on final candidate).

Skills

• Initiates services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; assigning the most qualified Technician available; maintaining customer rapport and records.
• Altorfer Industries offers an industry leading compensation and benefit package Health, Dental, Vision, Disability, and Life Insurance401(k)Paid HolidaysPaid Parental Leave and Funeral Leave Paid Time Off Prorated 80 hours of PTOEducation AssistanceVoluntary Benefits Supplemental Insurance, Accident, Critical and Hospital Indemnity Insurance, Legal Assistance and Identity & Fraud Protection Payrate $70,000 - $90,000 annually USD $70,000.00/Yr USD $90,000.00/Yr

Pay and Schedule

Payrate $70,000 - $90,000 annually USD $70,000.00/Yr USD $90,000.00/Yr

Benefits

• Health, Dental, Vision, Disability, and Life Insurance
• 401(k)
• Paid Holidays
• Paid Parental Leave and Funeral Leave
• Paid Time Off Prorated 80 hours of PTO
• Education Assistance
• Voluntary Benefits
• Supplemental Insurance, Accident, Critical and Hospital Indemnity Insurance, Legal Assistance and Identity & Fraud Protection

Schedule

Mon - Fri 630AM - 330PM Weekends and afterhours as needed.

Physical Demands

• Sit at a desk for a long period of time.
• Answer telephone calls, write or use a keyboard to communicate through written means.
• Be on shop floor supporting service operations.
• Lift 75lbs.
• Wear appropriate safety equipment (IE- Safety glasses or side shields, safety boots, gloves) when needed.
• Noise level in the shop environment is usually moderate to high and the noise level in the office environment is usually low.
• Work varying schedules and hours as needed.
• Occasional local travel may be required.

Company Information

Altorfer Industries offers a collaborative, family valued culture, with a great reputation in the industry. A company that offers competitive pay, excellent benefits, and the opportunity to work with a remarkable team of people.