Field Service Power Generation Supervisor

About the role

We are looking for a talented Field Service Power Generation Supervisor to join our team specializing in Service for Cummins, Inc. in Evansville, IN. In this role, you will make an impact by:

• Supervise Technicians : Oversee Service Technicians and/or Service Team Leaders, coordinate their schedules, communicate repair plans, and monitor productivity and repair quality.
• Provide Coaching and Feedback : Offer guidance and feedback to Service Technicians and Team Leaders, conduct performance reviews, and support their professional growth.
• First-Level Support : Assist Service Technicians with initial support needs and escalate technical issues when necessary.
• Manage Service Logistics : Ensure efficient use of materials, equipment, and personnel while maintaining safety and quality standards.
• Develop and Review Quotes : Create and verify quotes for accuracy before communicating with customers and provide updates on repair status and any changes.
• Maintain Repair Status : Track the progress of open repairs, addressing any issues that may delay completion within the quoted timeframe.
• Monitor Branch Goals : Set and review goals and targets for the branch, ensuring high levels of customer satisfaction.
• Resolve Customer Concerns : Address customer issues related to warranties and build strong relationships through regular, professional communication.

Requirements

To be successful in this role you will need the following:

• Communicates effectively - Tailor your communication style to meet the needs of different stakeholders. Use various communication channels to ensure your message is clear and accessible to everyone involved.
• Customer focus - Take the time to understand your customers’ needs and preferences. Focus on providing solutions that are tailored to the customer’s specific situation.
• Diagnostics Application - Translates customer complaints to develop troubleshooting plan. Follow guided workflows and procedures meticulously. Keep detailed records of your troubleshooting process and results.
• Technical Escalation - Make use of all available resources, including data management tools and expert advice, to resolve technical issues. Document all troubleshooting steps and resolutions accurately in the appropriate database.

Qualifications

Education/Experience:

• College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required.

Additional Responsibilities:

• A strong background utilizing various Microsoft products is a must.
• Must be well organized with a background in customer service in a customer facing role.
• Diesel experience is a plus, understanding of generators is a plus.
• Experience with managing bargained employees a plus.

Skills

A strong background utilizing various Microsoft products is a must.

Benefits

Job Service Organization: Cummins Inc. Role Category: On-site with Flexibility Job Type: Exempt - Experienced ReqID: 2427879 Relocation Package: Yes 100% On-Site: Yes

Due to the operational nature and specific job duties of this role, work is required to be completed 100% in person/On-site.

Pay

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Schedule

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Benefits

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