Power Generation Service Supervisor

About the role

Responsible for daily direction and supervision of the service department and Service Technicians. Oversee the daily operations of the service department, including managing the distribution of Service Technician workloads and assignments, and directing their activities.

Responsibilities

• Manage shop costs to achieve margin objectives
• Ensure appropriate manpower and supplies are available to complete work assignments
• Review in-progress and completed jobs to verify scope of work is completed appropriately and safely
• Maintain a clean and safe work environment
• Assist Service Advisors in responding to and handling customers' service complaints
• Establish work standards and evaluate Service Technician's performance
• Handle issues related to warranty work requests
• Determine need and cost of service repairs
• Hire, counsel, and discharge Service Technicians as necessary

Requirements

• High School Graduate or General Education Degree (GED) and three to seven years related experience
• Associates or Bachelor’s degree strongly preferred
• Prior experience in a shop and/or field service environment
• Prior supervisory experience
• Proficient in Microsoft Office applications (Word, Excel, Outlook)
• Ability to utilize laptop computers and portable diagnostic tools

Skills

• Ability to organize and direct oneself and effectively supervise others
• Ability to utilize available time to organize and complete work within given deadlines
• Ability to find solutions for or proactively deal with work-related problems
• Effective communication with others using the spoken word
• Ability to take care of customers’ needs while following company procedures
• Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type

Working Conditions

Office and shop environments. Shop environment may not have air conditioning.